Lead, Clinical Onboarding
Lead, Clinical Onboarding
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Mosaic Health is a national care delivery platform focused on expanding access to comprehensive primary care for consumers with coverage across Commercial Individual Exchange Medicare and Medicaid health plans. The Business Units which comprise Mosaic Health are multi-payer and serve nearly one million consumers across 19 states providing them with access to high quality primary care integrated care teams personalized navigation expanded digital access and specialized services for higher-need populations. Through Mosaic Health health plans and employers have an even stronger care provider partner that delivers affordability and superior experiences for their members and employees including value-based primary care capacity integrated with digital patient engagement and navigation. Each of the companies within Mosaic Health provide unique offerings that together promise to improve individuals health and wellbeing while helping care providers deliver higher quality care. For more information please visit or follow Mosaic Health on LinkedIn.
Formed in 2008 and headquartered in Fort Myers Florida with offices in Florida North Carolina and Texas Millennium Healthcare is the largest independent physician group in the state of Florida and one of the largest in the United States. At Millennium Physician Group our employees are the foundation of our success. Our promise is to provide you with the tools to do your job successfully as well as providing a team atmosphere that empowers you to seek better ways to deliver care to our patients and their families. We also promise to care for you as an individual and help you grow in your role.
The Lead Clinical Onboarding will support all business units within Mosaic Health and is responsible for managing the technical onboarding of clinical staff ensuring they have the necessary IT access training and support to effectively use digital healthcare tools. This role works closely with HR IT and clinical operations to streamline the onboarding experience enhance system adoption and ensure compliance with healthcare data security standards.
Responsibilities
- Oversee the IT onboarding process for clinical staff including access provisioning for EHR telemedicine and other clinical IT systems.
- Ensure all new hires receive proper training on IT security policies HIPAA compliance and best practices for handling patient data.
- Coordinate with IT security teams to ensure proper multi-factor authentication (MFA) role-based access control (RBAC) and data encryption compliance.
- Develop and deliver training programs for clinicians on IT tools software and hospital systems.
- Serve as the primary IT liaison for clinical staff during onboarding addressing technical concerns and ensuring smooth adoption.
- Provide ongoing IT support for newly onboarded clinical users troubleshooting login issues software configurations and device setups.
- Work with HR clinical leadership and IT teams to improve workflow automation and onboarding efficiency.
- Ensure all training materials IT guides and user manuals are kept up to date.
- Collect feedback from new hires and department heads to enhance the IT onboarding experience.
- Demonstrate excellent guest service to internal team members and patients.
- Perform other related duties as assigned.
Qualifications
- Degree in Health Informatics IT Management Computer Science or a related field.
- 3 years of experience in IT onboarding IT support or training within a healthcare environment.
- Strong knowledge of Electronic Health Records (EHR) systems telehealth platforms and clinical IT infrastructure.
- Familiarity with healthcare IT security policies including HIPAA and HITECH.
- Excellent communication and training skills to engage with clinical professionals.
- Ability to work in fast-paced hospital/clinical environments and collaborate across departments.
- Experience with IT service management (ITSM) platforms like ServiceNow Jira or Remedy is a plus.
- A commitment to providing excellent service to internal team members and patients.
- High level of professionalism and integrity in all interactions.
- Ability to work independently in a fast-paced cross-functional environment.
Physical Demands
- Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift carry push pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists hands and/or fingers. The worker must have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. Ability to lift to 15 lbs. independently not to exceed 50 lbs. without help.
Equal Employment Opportunity
- Mosaic Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age citizenship status color creed disability ethnicity genetic information gender (including gender identity and gender expression) marital status national origin race religion sex sexual orientation veteran status or any other status or condition protected by applicable federal state or local laws.
- If you require an accommodation for the application or interview process please let us know and we will work with you to meet your needs. Please contact for assistance.
Employment Type
Full-Time
