Customer Service Representative
Customer Service Representative
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Job Description
At Koalafi we believe in a world where no one has to put an important purchase on hold. Thats why were making it easier for more people to pay for big purchases over time.
Retailers across the country rely on us to offer flexible lease-to-own financing to their non-prime consumers while increasing sales and strengthening customer loyalty. Their 2M customers love us because we provide a flexible way for them to make payments and give them an opportunity to improve their credit. Our 200 Koalafi teammates enjoy inspiring and challenging work that accelerates their careers.
Interested in learning more about how were transforming the financing experience and joining our team
What Youll Do
We are in search of a Customer Service Representative to assist in providing exceptional customer service to our rapidly growing customer base. This associate would have the unique opportunity to grow alongside the company and help shape the future direction.
This associate will help manage customer relationships through daily inbound and outbound proactive contact. This associate will be the point of contact fielding inbound communications and responsible for addressing any questions regarding accounts with timely and accurate information. Attentiveness to customer needs and a positive attitude are a must. We are looking for someone with strong customer service experience and sound judgment who is trustworthy and able to work quickly efficiently and independently. We are looking for a flexible customer-oriented individual who is ready to hit the ground running & help us scale. In this role you will:
- Provide excellent customer service
- Resolve inbound inquiries and issues independently and escalate as needed
- Proactively identify any trends in customer issues and synthesize feedback to share with product team
- Initiate contact with customers in order to resolve account issues
- Be flexible to perform a number of different tasks as needed as we continue to test out new technologies and onboard enterprise merchants
About You (Qualifications)
- Excellent verbal communication skills
- Bachelors degree or HS Diploma
- 1-2 years in a Call Center environment preferred
- Proactive in identifying trends in customer issues and surfacing to the right internal stakeholders
- Proficiency with the Microsoft Office Suite (Excel/Word)
- Candidate must be able to work independently unsupervised and efficiently
- Desire to work in a fast-paced dynamic entrepreneurial environment
- Bilingual in Spanish preferred
- Location Requirement: This position requires regular in-person attendance at our office (Richmond VA). Candidates must already be located within a commutable distance to our office location as relocation assistance is not available at this time.
Why choose Koalafi: A career at Koalafi means opportunities to tackle exciting challenges every single day. We take pride in a culture of innovation trust and ownership. Youll get outside your comfort zone build meaningful relationships and most of all take charge of projects that ultimately help people get the things they need most.
Benefits:
At Koalafi you will have a direct impact on our products and help shape the companys success. We offer competitive compensation & benefits packages to keep you at your best:
- Comprehensive medical dental and vision coverage
- 20 PTO days 11 paid holidays
- 401(k) retirement with company matching
- Student Loan & Tuition Reimbursement
- Commuter assistance
- Parental leave (maternal paternal)
- Inclusion and Associate Engagement Programs
Who we are & what we value:
- We focus on whats most important
- We set clear expectations and deliver
- We embrace challenges to reach our full potential
- We ask How can this be better
- We move fast together
Required Experience:
Unclear Seniority
Employment Type
Full Time
