Dual Assistant Director of Housekeeping
Dual Assistant Director of Housekeeping
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Job Description
JOB SUMMARY
Assists in managing housekeeping functions and staff on a daily basis to ensure property guest rooms public space and employee areas are clean and well maintained. Directs and works with team to successfully execute all housekeeping operations. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget. Responsible for inspecting areas of responsibilities and following up with a plan for improving results.
CANDIDATE PROFILE
Education and Experience
High school diploma or GED; 2 years experience in housekeeping or related professional area.
OR
2-year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major; no work experience required.
CORE WORK ACTIVITIES
Managing Housekeeping Operations and Budgets
Reviews staffing levels to ensure the guest service operational needs and financial objectives are met.
Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
Inventories stock to ensure adequate supplies.
Supervises an effective inspection program for all guestrooms and public space.
Understands the impact of departments operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
Ensures all employees have proper supplies equipment and uniforms.
Communicates areas that need attention to staff and follows up to ensure understanding.
Supervises daily housekeeping shift operations and ensures compliance with all housekeeping policies standards and procedures.
Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
Conducting Human Resources Activities
Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
Establishes and maintains open collaborative relationships with employees and ensures employees do the same with them.
Schedule employees to business demands and for tracks employee time and attendance.
Ensures employees understand expectations and parameters.
Ensures property policies are administered fairly and consistently disciplinary procedures and documentation are completed according to policy.
Observes service behaviors of employees and provides feedback to individuals.
Ensures employee recognition is taking place on all shifts.
Solicits employee feedback utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns.
Participates in employee progressive discipline procedures.
Review employee satsifaction results.
Participates in interviewing and hiring of team members with the appropriate skills.
Ensuring Exceptional Customer Service
Sets a positive example for guest relations.
Participates in the development and implementation of corrective action plans to improve guest satisfaction.
Empowers employees to provide excellent customer service.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Responds to and handles guest problems and complaints.
Strives to improve service performance.
The salary range for this position is $77970 to $96000 annually. In addition to the annual salary the position will be eligible to receive an annual bonus. This position offers coverage for medical dental vision health care flexible spending account dependent care flexible spending account life insurance disability insurance accident insurance adoption expense reimbursements paid parental leave educational assistance 401(k) plan stock purchase plan discounts at Marriott properties commuter benefits employee assistance plan and childcare discounts. Benefits are subject to terms and conditions which may include rules regarding eligibility enrollment waiting period contribution benefit limits election changes benefit exclusions and others. Employees will accrue 0.03847 hour for every hour worked to be used toward PTO/Vacation/Holiday/Sick.
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Director
Employment Type
Full-Time
