Accident Management Coordinator

At Ayvens progress starts with you.

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us and get better with every move.

The Accident Management Coordinator holds a pivotal position within our organization tasked with the management of processes associated with accident management Own Damage (OD) domains. This role is fundamental in ensuring that all incidents related to accident management are handled consistently guaranteeing optimal service for drivers while managing costs effectively for Ayvens.

Key Responsibilities:
- Monitor the initiation and conclusion of damaged car repairs aiming to enhance the driver experience.
- Strategically minimize the time and cost required for the repair of damages.
- Ensure the creation of qualitative claim files to streamline the claims handling process.
- Provide timely support and relevant information to drivers involved in accidents.
- Monitor partner actions in accordance with their Service Level Agreements (SLAs).
- Channel damage assessments towards the preferred suppliers network.
- Conclude theft and total loss cases within the agreed timeframe.
- Handle and resolve driver complaints efficiently.
- Collaborate with all departments to ensure efficient handling of client requests.

Qualifications and Skills:
- A university degree in a relevant field.
- Proficiency in MS Office suite.
- Excellent command of the English language both verbal and written.
- Knowledge of the insurance/automotive market is advantageous.
- Strong organizational skills with meticulous attention to detail.
- Customer-oriented mindset dedicated to enhancing customer satisfaction.
- Results-oriented approach to achieve set objectives.
- Exceptional interpersonal and negotiation skills.
- Ability to work effectively in a collaborative team environment.

Why Ayvens

With over 3.4 million vehicles managed across more than 42 countries we provide full-service leasing flexible subscription services fleet management services and multi-mobility solutions to customers of all sizes including large corporates SMEs professionals and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. Were committed to sustainable mobility and have made it a core part of our strategy. In everything we do were guided by the principles of authenticity curiosity commitment and collaboration. We aim to foster an organisation thats diverse in people and ideas where everyone can thrive and be themselves no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates news and insights.

*ALD Automotive LeasePlan are rebranding to Ayvens across all 42 countries by 2025.