Collections Team Leader
Collections Team Leader
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1 Vacancy
Job Description
Were Capital on Tap
Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200000 businesses across the world and our goal is to help 1 million small businesses by 2030.
Why Join Us
We empower you to be innovative and solve complex problems. Take ownership make an impact and thrive in our scaling and agile environment.
Check out the development opportunities in the Collections team.
This is a Hybrid role the Collections team work from our Manchester Offices 3 days per week.
Senior Collections Team Leader
Were looking for a Senior Team Leader to play a key leadership role in our Collections department as we establish our Manchester office. Youll shape team culture drive performance and foster a risk-aware customer-focused environment. As the most senior Collections leader on-site youll deputize for the Head of Collections and Senior Operations Manager while also leading special projects to improve customer experience and business outcomes.
- Lead and mentor a team of Team Leaders Senior Agents and front-line staff.
- Act as the escalation point for complex cases and risk resolution.
- Ensure a customer-first culture driving fair outcomes and compliance.
- Utilize data insights to enhance performance identify risks and implement improvements.
- Drive team development through coaching 1-2-1s and performance management.
- Oversee specialized processes such as debt sale risk resolution and business change initiatives.
- Manage a multi-channel shift-based team serving both US and UK customers.
- Build strong relationships with internal and external stakeholders.
Were Looking For
- 3 years of leadership experience in Collections within a multi-channel environment (e.g. outbound dialer inbound calls SMS WhatsApp web chat email).
- Experience managing UK and US collections ideally in credit card or SME lending.
- Strong analytical communication and negotiation skills.
- In-depth knowledge of regulations (GDPR FCA insolvency Equalities Act).
- Proven ability to develop engage and motivate teams in remote hybrid and onsite settings.
- Comfortable managing high volumes complex cases and performance challenges.
- Experience supporting vulnerable customers and navigating risk-sensitive situations.
Diversity & Inclusion
We welcome consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives and everyone can do their best work.
Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table arcade machine beer tap and a couple of office dogs thrown in for good measure. Check out our benefits:
Private Healthcare including dental and optician services through Vitality
Worldwide travel insurance through Vitality
Anniversary Rewards (-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan
6 free therapy sessions per year
Free drinks and snacks in our offices
Check out more of our benefits values and mission here.
Interview Process:
First stage: 30 minute intro and values call with Talent Partner (Video call)
Second stage: 45 minute CV overview with Team Manager (In Person)
Final stage: 60 minute overall assessment with Head of Department (In person)
Other Info
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Excited to work here Apply!
If youd like to progress your career within our fast growing profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)
Employment Type
Full Time
