Training & Development Specialist 3 -

Stronger Families for a Stronger Georgia.The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgias most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency independence and protect Georgias vulnerable children and adults.

What we offer. Enjoy a generous benefits package that includes a flexible work schedule unique training opportunities employee retirement plan 401(k) plan and 457 plan 13 paid holidays vacation & sick leave medical dental vision long/short-term care life insurance and employee discount programs; in addition to telework opportunities depending upon the position.

Start your career in public service.The Division of Child Support Services (DCSS)is the division within DHS that enhances the well-being of children by locating non-custodial parents; establishing paternity and support orders; enforcing and modifying support obligations; and collecting and distributing child support payments. This program promotes parent accountability and self-sufficiency while reducing the public responsibility for providing financial and medical support to children. DCSS also administers several outreach programs including but not limited to Fatherhood Prison Re-Entry and Parental Accountability Court. These outreach initiatives are devoted to increasing non-custodial parental involvement in the childs life.

JOIN OUR TEAM!!!

Pay Grade: K

Under broad supervision responsible for assessing planning and/or coordinating training sessions for an agency. Performs end-to-end learning and development. Evaluates training and learning outcomes concerning functional and/or technical training activities.

Role and Responsibilities:

Under limited supervision the Training and Development Specialist 3:

• Provides comprehensive programmatic training to all employees for the Division of Child Support Services.
• Instructs computer based training needs analysis design implementation and maintenance.
• Assists with the development of training materials that meet identified training objectives.
• Designs testing materials that comply with established development standards.
• Participates in the train-the-trainer and instructor walk-through activities.
• Evaluates and updates existing training materials.
• Keeps training information current.
• Interviews subject matter experts to collect and organize information for documentation needs and instructs on course development as needed.
• Assists with annual conferences and events.
• Performs other professional responsibilities as assigned by the supervisor.

Core Competencies:

• Exceptional critical thinking skills good judgement and decision-making abilities to monitor and manage a caseload to ensure that child support obligations are met.
• Ability to utilize customer service skills including active listening and negotiation skills.
• Excellent oral written presentation and interpersonal communication skills.
• Strong proficiency in the use of Microsoft Office Suite and/or standard software applications typically used in a corporate office environment.

• High school diploma/GED ANDthree (3) years of experience providing educational training or instructional services in the functional area;

• One (1) year of experience required at the lower level Training & Dev Spec 2 (GSP121).

Preferred Qualifications: Preference will be given to candidates who in addition to meeting the minimum qualifications demonstrate some or all of the following skills/experience.

• Bachelors degree or above in a related field from an approved accredited college or university
• Demonstrated knowledge and experience using Microsoft Office Suite Windows Operating Systems etc.
• Work experience that required basic knowledge of network functions and devices.
• Thirty-six (36) months of on-site technical support for users at various locations.
• Twelve (12) months of government (city county state federal / military) work experience.

For more detailed information about the Georgia Department Human Services

Information

Current State employees are subject to State Personnel Board (SPB) Rules regarding salary.

DHS is an Equal Opportunity Employer

If you require accommodations under the Americans with Disabilities Act (ADA) email the request by the closing date of this announcement to:

The candidate selected for this position may be subject to pre-employment drug screening education verification reference motor vehicle records and criminal background checks.

DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DHS will contact educational institutions to verify degree diploma licensure etc.

As an employee of DHS in the event of an identified emergency you may be required as a term and condition of employment to assist in meeting the emergency responsibilities of the department.

Due to the volume of applications received we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process. Only applicants who are selected and interviewed will receive notification.

This position is subject to close at any time once a satisfactory applicant pool has been identified.