One-Stop Student Financial Counselor - Hybrid
One-Stop Student Financial Counselor - Hybrid
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Job Description
PLNU is a Christian liberal arts university in the evangelical Wesleyan tradition offering quality undergraduate graduate and professional programs. We provide higher education in a vibrant Christian environment where minds are engaged and challenged character is modeled and formed and service is an expression of faith. PLNU is an institution that is committed to reflecting the rich diversity of Gods kingdom. We therefore encourage applications from culturally diverse candidates.
Benefits:
We are pleased to offer attractive benefits and resources. This includes benefits such as health dental tuition benefits for employees and dependents competitive retirement matching vacation and sick time and 15 paid holidays per year. In addition we have many opportunities to engage with our community including staff chapel and a robust wellness program.
Job Summary:
Were looking for a highly motivated and customer-focused professional to join our team as a One-Stop Student Financial Counselor. This role will guide students through financial planning account management and financial aid processes while delivering exceptional service. If you thrive in a fast-paced environment and are passionate about helping students succeed this is the opportunity for you!Salary pay range: $24.41 - $26.89 per hour
Actual salary offered is determined by the candidates experience education skills and other factors including internal equity and university funding resources.
Internal Classification: Career Track - Professional; Job Level - 2
This position is eligible for a hybrid work arrangement working both in-person (Mission Valley Campus) and remotely.
Job Status:
Full time***
Job Description:
This role is your chance to make a meaningful impact on student success while growing professionally in a collaborative and supportive team environment!
What Were Looking For:
A Bachelors degree and 2 years of office and customer service experience preferably in education.
Strong working knowledge of Title IV Federal Student Aid programs and financial aid regulations.
Exceptional communication and problem-solving skills with a proven ability to manage sensitive situations tactfully.
Proficiency in systems like PowerFAIDS Workday or similar student information systems.
Detail-oriented self-motivated and able to effectively manage multiple priorities with tight deadlines.
What Youll Be Doing:
Providing personalized financial counseling to prospective current and returning students ensuring alignment with their academic and funding plans.
Acting as the primary point of contact for financial aid guiding students through applications verifications and resolving account discrepancies.
Managing and analyzing student accounts including payments holds refunds and collections while maintaining compliance with federal and institutional policies.
Collaborating with departments such as Enrollment Admissions and Student Success to ensure a seamless student experience.
Hosting workshops and orientations to educate students on financial literacy aid programs and institutional policies.
Knowledge and experience working with a diverse population is preferred.
Qualifications:
Bachelors Degree and two (2) years of office and customer service experience required.
1-2 years of experience in customer service or education-related.
Evidence of Christian commitment and active church involvement. In addition staff agree to live in agreement with PLNUs Community Life Covenant.
The job offer is contingent on the successful completion of a background check. PLNU will consider qualified applicants including those with criminal histories in a manner consistent with state and local Fair Chance laws.
Physical Requirements:
The work is primarily sedentary and may require sitting for extended periods of time.
Use of computer equipment: computer keyboard mouse and monitor.
Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift carry push pull or otherwise move objects.
The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; viewing a computer terminal.
The work is performed in an office environment.
***
At PLNU we believe in pursuing calling together. Deep and meaningful relationships between students faculty and staff is vital in nurturing our shared community and expressing Gods love. We are looking for enthusiastic candidates to join us in empowering our students to reach their greatest personal spiritual and professional potential.
Point Loma Nazarene University does not discriminate on the basis of race color national origin sex age disability or status as a veteran in any of its policies practices or procedures.
Employment Type
Full-Time
