Salesforce Administrator
Salesforce Administrator
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Job Description
Position Summary
Under the direct supervision of the Application Development Manager the Salesforce Administrator is responsible for the ongoing configuration development maintenance and improvement of the Salesforce CRM platform. This role ensures the platform supports agency goals through efficient business process automation user experience optimization and reliable data integrity. The ideal candidate will combine strong technical knowledge of the Salesforce ecosystem with experience in application development integration and stakeholder engagement.
Essential Duties and Responsibilities
Administration
- Manage user access permissions roles profiles and security settings.
- Establish and manage changes to Salesforce metadata and code under a Git platform and follow agencys change management process.
- Perform routine platform maintenance health checks and release management.
- Create and manage custom objects fields page layouts record types workflows and validation rules.
- Monitor data quality and execute data import/export tasks using tools like Data Loader.
Development
- Design and develop custom solutions using Apex Visualforce Lightning Web Components (LWC) and Flows.
- Create and maintain integrations with external systems via REST/SOAP APIs or middleware tools.
- Build and optimize reports and dashboards to meet business needs.
Support & Collaboration
- Serve as the point of contact for end-user support training and troubleshooting.
- Collaborate with stakeholders across departments to gather requirements and deliver scalable solutions.
- Work with external partners to implement enhancements and strategic initiatives.
Minimum Qualifications
Education
- Bachelors degree in Computer Science Information Systems or a related field (or equivalent experience).
- Salesforce Administrator Certification required.
- At least one Salesforce Developer Certification (Platform Developer I or higher) preferred.
Experience
- 35 years of hands-on Salesforce administration and development experience.
- Experience with Apex Lightning Web Components SOQL/SOSL and integration patterns.
Unusual Working Conditions
May require weekend and/or evening work
Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services activities programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
Knowledge Skills & Abilities
Knowledge of:
Salesforce Ecosystem - Salesforce architecture declarative configuration tools (e.g. Flows validation rules custom objects).
- Apex programming Lightning Web Components (LWC) Visualforce and SOQL/SOSL.
- Data management and integration practices using REST/SOAP APIs.
- Development Methodologies & Tools
- Agile project management principles (e.g. sprints backlogs user stories).
- Version control systems especially Git and Git-based workflows.
- DevOps tools such as Gearset or Copado for CI/CD and deployment automation.
- Business and Public-Sector Operations
- CRM processes and business logic in government or public-sector settings.
- Security and compliance requirements unique to government environments.
- Salesforce security model (roles profiles permission sets and sharing rules.
Skills in:
- Technical Configuration & Development
- Customizing and extending Salesforce using Apex LWC and declarative tools.
- Managing deployments and metadata through DevOps platforms like Gearset or Copado.
- Creating and optimizing reports and dashboards for data-driven decision-making.
- Data and System Management
- Using tools like Data Loader for import/export and data quality assurance.
- Maintaining data integrity and system health across multiple environments.
- Communication & Documentation
- Translating technical processes into clear documentation and SOPs.
- Communicating effectively with developers business users and external vendors.
- Providing end-user training and support.
Abilities to:
- Collaborate Across Teams
- Work effectively with cross-functional teams including IT business analysts and stakeholders.
- Serve as a liaison between technical and non-technical audiences.
- Problem Solve and Adapt
- Analyze complex issues and develop scalable user-friendly solutions.
- Adapt to evolving platform features requirements and compliance rules.
- Manage Projects and Workflows
- Prioritize and manage multiple tasks within Agile frameworks.
- Monitor project timelines and deliverables in a structured and proactive manner.
SALESFORCE ADMINISTRATOR
About Us:
As Ohios Secretary of State Frank LaRose is doing his part to deliver a thriving democracy and a prosperous economy for all Ohioans. In his role as the states chief elections officer he is working to ensure that Ohios elections are both secure and accessible. And as the first stop for new businesses in the Buckeye State he is assisting entrepreneurs as they receive articles of incorporation for a new business.
This position isUnclassified per ORC 124.11 (A) (30)
Background check and drug screening required prior to employment
At the State of Ohio we take care of the team that cares for Ohioans. We provide a variety of quality competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits visit ourTotal Rewards website! Our benefits package includes:
- Medical Coverage
- Free Dental Vision and Basic Life Insurance premiums after completion of eligibility period
- Paid time off including vacation personal sick leave and 11 paid holidays per year
- Childbirth Adoption and Foster Care leave
- Education and Development Opportunities (Employee Development Funds Public Service Loan Forgiveness and more)
- Public Retirement Systems (such as OPERS STRS SERS and HPRS)&Optional Deferred Compensation (Ohio Deferred Compensation)
*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
