Service Advisor
Service Advisor
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Job Description
WE HAVE AN IMMEDIATE OPENING FOR A SERVICE ADVISOR
Do you pride yourself on providing customers with a great experience Are you a person who is level headed dependable and team focused A person who is a process minded problem solver Are you able to execute your job consistently and precisely Do you like beingwell-compensatedfor your efforts If the answer is yes we have a career opportunity for you.
It is the team members ofKayserFord Madisonthat make the difference with our customers buying and ownership experience. We are very proud of our team and wish to add someone that holds themselves to a high standard of customer service. Our employees are responsible for the satisfaction of our customers and ultimately the success of the company.
What We Offer
- Industry Leading Pay - $55k-$100K annually or more! - the moreyou sell the more you earn!
- Monthly bonuses and manufacturer spiffs
- Highly productive shop with tenured team orientatedstaff
- Dedicated supportiveleadership team
- PTO immediately after starting
- Full medical dental and vision benefit package
- Health Savings account option
- Flex spending account option
- 401K with employer match
- Life insurance
- Disability
- Vehicle and parts discount programs
- Paid training
Responsibilities
- Greets customers promptly and professionally
- Obtains currentcustomer and vehicle information check vehicle for notable damages and document
- Clearlyenter all vehicle symptoms as described by the customer creating a repair order
- Determine and recommend needed maintenance base on age mileage and vehicle history
- Prepare complete and accurate estimate of cost for labor and part(s) repairs
- Recommend needed repairs as found by the vehicle inspection report or technician findings
- Verify warranty coverage and obtain warranty authorization when applicable
- Monitor the progress of each vehicle throughout the day updating customers frequently
- Verify that final invoice matches the work quoted and performed on the repair order
- Explain all completed work and charges to customer to ensure full understanding of the invoice
- Complete manufacturertraining by established deadlines
- Increase customer satisfaction by improving customer relations
Qualifications
- Experience in a service advisory role is preferred we may consider training the right candidate
- A Positive Always On attitude is a must
- Customer Service focused is non-negotiable
- CDK DMS experience a plus
- Confidence in your ability to sell auto service repair needs is paramount
- High school diploma or equivalent
- Accredited training in service advisor skills customer satisfaction and quality control
- Contribute to the department growth by maximizing sales & executing retail promotions
- Maintain the companys standards for ethical business practices professional image orderliness customer service and community relations
- Valid commercial drivers license & clean driving record
- Proficient use of computers/business machines
- Ability to concentrate and accomplish tasks despite interruptions
About Us: Customers: The focus of everything we do. Employee Involvement: Our way of life. Integrity: Must never be compromised! Kayser began selling and servicing cars back in 1925 and has since grown tosell Chrysler Dodge Jeep Ram Chevrolet Buick Isuzu Trucks Ford and Lincoln brands in seven locations:Sauk Prairie Pulaski Oconto Falls Watertown and Madison. Weve been doing business in Wisconsin for over 95 years because people trust us. Come experience it for yourself.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
