Client Service Team Lead
Client Service Team Lead
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USD 60000 - 66000
1 Vacancy
Job Description
Join the industry leader! BOLAND provides clients with sustainable and energy efficient solutions for commercial institutional and industrial buildings in the Washington DC / Baltimore metropolitan area. We allow building occupants and owners to do what they do best -- focus on business not buildings.
Did you know we have been named a Best Place to Work by Washington Business Journal 18 times
Client Service Team Lead: Responsible for attaining sales revenue targets as assigned processing client orders and responding to client inquiries questions and/or concerns regarding Boland Supply. Also responsible for Salesforce documentation review and follow up of open opportunities for themselves as well as Client Service Supervisor and Client Service Representatives.
Essential Duties:
- Answer client calls identifies parts and provides reasonable technical support to clients in a prompt and professional manner
- Identifies and processes client orders for HVAC parts equipment and supplies via the internet fax phone and over the counter
- Order required parts
- Responds to clients inquiries or questions regarding products or services
- Responsible for salesforce documentation follow-up and closure of open opportunities for themselves as well as Client Service Supervisor and Client Service Representatives
- Quote follow up for their quotes as well as the Client Service Supervisor and Client Service Representatives
- Drives sales by actively making clients aware of product promotions as well as work with the Client Service Supervisor and Representatives
- Responsible for maintaining transactions via the cashbox/ drawer checks and credit cards as well as balancing at the end of the day
- Responsible for warranty administration
- Maintains accurate inventory status by adhering to proper processes and procedures
- Possesses knowledge of the product lines to be able to demonstrate and discuss with clients
- Other duties as assigned
Requirements:
- High School diploma or equivalent experience and education required
- Technical School or Associates degree in Electronics or HVAC preferred
- 4 Years of inside technical sales or related experience
- Able to operate a forklift
- Proficient in Word and Excel
- Experience with HVAC or related business
- Regularly required to use hands to operate computer keyboard phone reach with hands and arms
- Frequently required to stand walk and sit
- Occasionally required to climb or balance stoop kneel crouch and crawl
- Specific vision abilities required by this job include close distance peripheral vision depth perception and ability to adjust focus
- Must regularly lift and/ or move up to 25lbs frequently lift and/ or move up to 50lbs and occasionally lift and/ or move more than 100lbs
We offer:
- Excellent pay and benefits
- Great and supportive work environment
- Professional training and growth
- Generous educational assistance program
- Recognition and outstanding co-workers!
If you are interested in joining the Boland team please apply through the company website: want to hear from you!
We are an equal opportunity employer. This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a) 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race color religion sex sexual orientation gender identity or national origin. Moreover these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status.
Must be able to pass a background investigation and a pre-employment drug screening. Boland is a drug and alcohol-free workplace.
Employment Type
Full-Time
