Parts & Service Consultant
Parts & Service Consultant
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Job Description
Career Area:
Product SupportJob Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.
We are seeking a highly experiencedParts and Service Consultantto lead the development and deployment of service data solutions that drive profitable parts and service revenue growth. This role is critical in ensuring accurate component life and lifecycle cost assessments across all Resource Industry products.
What you will do:
This role is responsible for developing and implementing service data solutions that identify accurate component lives and lifecycle costs using multiple data sources and predictive analytics. Responsibilities also include collecting and integrating Voice of Customer (VOC) insights New Product Introduction (NPI) deliverables and regularly refreshing service data.
Develop and deploy Lean scalable solutions that ensure customers have timely access to optimal repair optionsreducing costs and maximizing uptime.
Collaborate cross-functionally with Product and Component Teams the Global Services Division and Dealers to align on standardized processes and service strategies.
Establish and maintain feedback loops with Product and Component Teams to identify deviations and drive continuous improvement.
Foster strong working relationships across diverse teams and leadership levels demonstrating effective communication and influence.
Develop processes for serial number/fleet-specific service data for all Resource Industry products.
Integrate variables such as demonstrated life application severity maintenance practices and environmental conditions into service data files.
Design data analysis methods to validate and refine service data for component replacement and maintenance intervals using diverse data sources.
Standardize formats and processes for communicating and applying actual component life data across product groups.
Create consistent procedures for data input forms and build rules in collaboration with service data development teams.
Develop and deliver training materials to support theadoption and understanding of service data processes.
What skills you will have:
Customer Focus: Experience in marketing sales or product support along with specific industry or product knowledge. Proficiency in data analysis and use of business tools for communicating ideas. Strong project management skills
Effective Communications: Excellent communication presentation and interpersonal skills. Self-motivated team player with a proactive mindset.
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Relationship Management: Ability to establish and maintain healthy working relationships with clients vendors and peers.
Problem Solving: Knowledge of approaches tools techniques for recognizing anticipating and resolving organizational operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Top Candidates will also have:
Broad business acumen with deep product or industry knowledge.
Experience with SQL Power BI and basic familiarity with Snowflake.
Hands-on experience in service data development and application.
6 Sigma Black Belt or formal project management experience.
Additional information:
This position requires the candidate to work full-time in the Tucson AZ or Peoria IL office.
Domestic relocation assistance is available.
This position will require 10 25% travel.
Sponsorship is not available.
Summary Pay Range:
$110520.00 - $165840.00Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjob-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility terms and guidelines. This is a summary list of benefits.
Medical dental and vision benefits*
Paid time off plan (Vacation Holidays Volunteer etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
* These benefits also apply to part-time employees
Relocation is available for this position.Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer such as H L TN F J E O. As a global company Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at Dates:June 19 2025 - July 6 2025Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities.
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Required Experience:
Contract
Employment Type
Full-Time
