Sr. Communications Manager, Amazon Flex

At Amazon were working to be the most Customer-centric company on earth. One customer experience that were constantly looking to take to a new level is how we fulfill and deliver orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders no matter how large or small are delivered where and when they need them as quickly accurately and cost effectively as possible. To meet this goal Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space. We are doing this by building a world class last mile operation significantly complimented by Amazon Flex. Amazon Flex works directly with independent contractors called delivery partners to make deliveries to our customers. With Amazon Flex individuals can now be their own boss delivering Amazon packages.

We are seeking a Communications Manager for Amazon Flex. In this role you will be responsible for delivering high quality driver communications to our delivery partners worldwide. You will have communications program and project management experience excellent writing skills and the ability easily adapt communications for different audiences. You will exercise extremely high judgment in narrow time frames inject logic and care into communications and ensure content meets the highest standards in a fast-paced and often ambiguous environment. The ideal candidate will have a proven track record in assuming end-to-end ownership developing communications strategies to achieve business objectives the execution of the communications tactics and delivering measurable impact and results from communications initiatives.

Key job responsibilities
Define and manage the execution of communications programs to improve the delivery partner experience. This includes analyzing and defining key objectives messages and channels and driving awareness engagement and adoption of initiatives.
Create high-quality engaging communications and copy for delivery partners across a variety of channels including emails FAQs talking points newsletters videos websites announcements and others.
Partner with internal teams who communicate with partners including voice of driver driver support safety operations and others to ensure the highest quality of driver-facing communications to support the achieving business goals.
Create and maintain communications toolkits processes templates and messaging for worldwide and communications teams.
Propose execute and new ways of creating and distributing communications including identify and driving process improvements.
Develop track and report metrics on the effectiveness of communications as well as continually monitor analyze and tune messaging to maximize impact.

- 8 years of developing and managing acquisition marketing or channel programs experience
- 6 years of professional non-internship marketing experience
- Experience using data and metrics to drive improvements
- Experience with Excel or Tableau (data manipulation macros charts and pivot tables)
- Experience building executing and scaling cross-functional marketing programs
- Experience developing and executing campaigns across a multitude of timezones and languages

- Experience driving direction and alignment with large cross-functional teams and agency partners
- Experience designing and executing joint marketing plans with strategic alliance partners with global footprint

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $106400/year in our lowest geographic market up to $185000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.