Client Support Representative
Client Support Representative
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Job Description
Overview
Element has an opportunity for a ClientSupport Representative to join our expanding team in Acton MA. The role of the Client Support Representative is to ensure that assessment activities are planned and performed in a highly professional and technical manner and that customer expectations are exceeded as well as to process customers through the certification process.
Responsibilities
The specific duties of the Client Support Representatives are as follows:
- Day to day maintenance and security of assigned Client files.
- Development of new assigned Client files
- Contract Review (possible technical review/input may be required)
- Scope statement development
- Preliminary activity schedule development
- Direct support of assigned Client requirements & needs
- Questions and answers
- Requests and inquiries
- Updates information and new developments
- Provides client notifications of activities
- Levels of Client satisfaction
- Use of Registration and NQA Logo
- Tracking and administering Customer Complaints and associated CPARs
- Adhering to established KPIs of the Operations Department
- Maintenance of Client Registration
- Provides Transmittal or activity information
- File reviews (unless as defined by accreditation schemes)
- CAP (Corrective Action Preventions) chasing & reviews
- Conducted Reviews
- Support company initiatives related to the client
- Provides input to the Blue List as appropriate
- Support program management efforts as appropriate
- Certificate Maintenance
- Multi-site audit planners and associated multi-siterequired documents
- Financial Support
- Assist in Invoicing Clients (annual registration pre-activity re-bill expenses)
- Client collections
Skills / Qualifications
- High school diploma or equivalent.
- 2-3 years of customer service related skills
- Knowledge of Microsoft Office and EQM computer programs (database awareness)
- Excellent and personable communication skills
- Work collaboratively as team member as well as independently
- Detail oriented well organized and adept at multitasking
- Excellent oral and written communication skills
- Willingness and ability to problem solve and expand technical skills and knowledge
- Dedication to continuous improvement professionally and in support of operation procedures
- Flexible and willing to take on other duties as assigned
- High energy and positive attitude
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Diversity Statement
At Element we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming the worlds most trusted testing partner.
All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age disability ethnic origin gender marital status race religion responsibility of dependents sexual orientation or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)
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Required Experience:
Unclear Seniority
Employment Type
Unclear
