Director of Front Office
Director of Front Office
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Wurzak Hotel Group is looking for an experienced and dynamic Director of Front Office / Guest Services to lead the Front Office operations at our gorgeous property Sheraton Valley Forge. This individual will oversee front desk guest services reservations and bell services to ensure exceptional guest experiences smooth operations and achievement of departmental goals.
This position requires a hands-on leader with strong hotel management experience who can inspire and manage a team maintain operational excellence and ensure compliance with brand standards and company policies.
The Company operates 24 hours a day and 7 days a week so operational demands require variations in shift days starting and ending times and hours worked in a week.
Essential Functions
Direct daily operations of the Front Office including front desk guest services reservations and bell staff
Hire train schedule and evaluate front office team members
Oversee guest check-in/check-out processes ensuring quality service and adherence to brand standards
Ensure accurate room status communication group information updates and credit limit monitoring
Lead departmental budgeting and cost control; prepare reports and forecasts
Enforce cash handling credit card and security procedures
Monitor VIP guests and ensure special requests are fulfilled
Maintain strong working relationships with internal departments and external vendors
Review daily reports including night audit summaries guest feedback and staff shift logs
Ensure timely and professional delivery of messages packages and guest communications
Promote and uphold company policies safety standards and service excellence
Qualifications
The Company may consider equivalent combination of acceptable education and experience providing the knowledge skills and abilities cited below.
Education and Experience
Associate degree preferred
Minimum 3 years of hotel management experience (Front Office/Rooms Division required)
Proven leadership skills in training team management and maintaining high morale
Skills:
Strong knowledge of front office systems guest service protocols and hotel operations
Excellent communication organizational and problem-solving abilities
Comfortable working in a fast-paced guest-focused environment
Proficient in using hotel property management systems POS and standard office software
Ability to analyze reports forecast performance and manage budgets
Compensation and Benefits
- Competitive Salary
- Paid Time Off
- Medical Dental Vision health insurance
- Robust supplemental insurance for Life AD&D Pets legal and more
- Wellness programs for mental physical and financial wellness
- Hotel and travel discounts
- Generous retirement/401k benefits
- Education and professional development
About WHG
Wurzak Hotel Group (WHG) is a Philadelphia based owner developer and operator of premium branded full service extended stay and focus service hotels. WHGs core expertise is its unique ability to develop and operate hotels and food and beverage outlets in an entrepreneurial manner maximizing returns on the investment and developing long term relationships with our guests.
WHGhas earned and maintainsits competitive advantage by developing talent within the organization who embody the same entrepreneurial spirit of our leadership team and who seek to create value through tireless innovationtight focus on the operational details and uncompromised guest satisfaction. Wurzak Hotel Group has a proven track record of developing and managing hospitality assets for over 30 years and continues to be recognized as one of the regions top hospitality companies.
Find out more about us on our websiteorclick here to visit our Linkedin page!
The company is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture and does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws.
Required Experience:
Director
Employment Type
Full-Time
