Global Training Lead - JBS Lease Admin
Global Training Lead - JBS Lease Admin
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Job Description
JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.
We are looking for a Global Training Lead - for our JBS Lease Administration department
What this job involves:
High Independence:
A very high degree of independence is required on a day-to-day basis. Act as the Global contact for knowledge management and Operations enablement programs. Core responsibilities will include building strong knowledge in the team driving quality governance mechanism across all JBS Lease Administrations sites and strengthen relationship with the business and stakeholders and work closely with the Global business to contribute to the growth of JLL.
Manage business requirements:
In this role you will:
- Act as a primary lead for Knowledge management and Operations enablement for Lease Admin Global delivery centres
- Head the Quality assurance program
- Work closely with the Operations team globally to understand Abstraction and Account Management requirements
- Develop training plans
- Review various delivery issues and perform root cause analysis
- Come up with recommended actions
- Drive overall issue resolution at JBS
- Work with JBS Operations teams on the Health of accounts actions
- Share learning across regions and teams
- Ensure appropriate training/development opportunities are followed up on
- Facilitate new hire and refresher training (owner across JBS locations)
- Ensure client level accuracy action plan adherence
- Facilitate half-yearly knowledge assessments
- Own the LTO (License to Operate process)
- Drive completeness of Operations guides and Scope documents with Account Leads (Quarterly)
- Establish consistent onboarding practices and standard training manuals across all JBS sites
You will be encouraged to work on strict deadlines in a fairly dynamic/fast paced business environment while being a good leader/player. In this role you will interact with the Global Lease Admin Business teams and Internal stakeholders to resolve issues manage multiple stakeholders and be responsible for supporting the metrics reporting for the relevant process.
Additional responsibilities:
As the person in charge for knowledge management you will:
- Partner with Pega and Leverton team on process improvements related to training
- Collaborate with cross-functional teams including Operational Excellence teams and Technology team
- Deploy RPA solutions and Workflow implementations
- Work with business users product owners and other stakeholders
- Collaborate with other regional leads on risk management and standardization
Sounds like you To apply you need to have:
Flawless expertise
- Director level experience with at least 12 years in Knowledge Management and Project Management
- Positioned at a Senior Director level
- Experience with Lease Administration processes Quality Assurance areas and Trainings preferred
- Six Sigma certifications and PMP certifications add value
- Demonstrated experience in successful delivery of complex multidiscipline projects
- Experience working across large cross-cultural teams and remotely with other centres
- Ability to remain effective under stress and respond to pressure appropriately
Immaculate knowledge
- Experience in driving multiple complex processes and business initiatives
- Outstanding talent in managing significant risks
- Strong skills in handling escalations and solving problems
Impeccable leadership
- Superb leadership capabilities to work with multiple regional stakeholders
- Ability to drive effective business processes and best practices
- Willingness to work against tight deadlines in a demanding growth environment
- Skills to ensure seamless delivery with demanding stakeholders
What we can do for you:
At JLL we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program competitive pay and benefits package.
Apply today!
Location:
On-site Warsaw POLIf this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!
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Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Required Experience:
Exec
Employment Type
Full-Time
