Customer Service Analyst
Customer Service Analyst
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
At McCormick we bring our passion for flavor to work each day. We encourage growth respect everyones contributions and do whats right for our business our people our communities and our planet. Join us on our quest to make every meal and moment better.
Founded in Baltimore MD in 1889 in a room and a cellar by 25-year-old Willoughby McCormick with three employees McCormick is a global leader in flavour. With over 14000 employees around the world and more than $6 Billion in annual sales the Company manufactures markets and distributes spices seasoning mixes condiments and other flavourful products to the entire food industry retail outlets food manufactures food service businesses and consumers.
While our global headquarters are in the Baltimore Maryland USA area McCormick operates and serves customers from nearly 60 locations in 25 countries and 170 markets in Asia-Pacific China Europe Middle East and Africa and the Americas.
At McCormick we have over a 100-year legacy based on our Power of People principle. This principle fosters an unusually dedicated workforce requiring a culture of respect recognition inclusion and collaboration based on the highest ethical values.
Position Overview
This position is responsible for providing excellent customer service and order management while maintaining strong professional relationships with assigned customers sales and supply chain teams and external business partners. The Customer Service Analyst will be required to use analytical toolsreports and partnerships to identify operational gaps and develop sustainable solutions to maximize internal and external efficiency and customer satisfaction.
Key Responsibilities
Receives enters and manages customer purchase orders from order receipt via shipment in cooperation with haulers and warehouses to order billing and
registering customers complaints. Prepares collects and archives shipping/export documentation. Manages portfolio that includes strategic customers as applicable.
Analyze customer and logistics data to include service performance (scorecards) number of orders frequency shipments and effective systems and periodic updates to monitor and advise Account Managers and CS Mgr on order status issues or outlook.
Manages customer and business partners queries and data: answers question investigates and provides solutions processes master data and other requests.
Ensures customer satisfaction through proactive communication with customers and business partners to gauge satisfaction levels and resolve as needed.
Investigates and assists with implementing proactive methods for continuous improvement by participating in data analysis and forming corrective action plans for maintaining and improving service reducing detention.
Utilize analytical tools systems and data to report business KPI performance and identify and lead service improvements with assigned customer and CCI initiatives.
Qualification & Experience
Bachelors Degree preferred in Customer Service Supply Chain Logistics Business or related field.
Fluent English additional language/s depending on the portfolio.
1-3 years experience preferred in Customer Service Distribution Logistics or Supply Chain.
McCormick & Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race colour religion national origin disability protected veteran status age or any other characteristic protected by law.
Required Experience:
IC
Employment Type
Full-Time
