Credit Control Team Member

Job Description:

Credit Control Team Member

Kirkstall Forge (Leeds LS5 3BF)

Full time (37.5 hours)

Permanent

Hybrid working (Tuesdays & Wednesdays in the Leeds office)

Salary from 24000 per annum plus fantastic Bupa Benefits

Advert closes Monday 30th June 2025

We make health happen

At Bupa were here to help people live longer healthier happier lives and make a better world. Were a health insurer and provider with no shareholders which means our customers are always our top priority.

As aCredit Control Team Member youll play a vital role in supporting our Care Homes business by ensuring that billing and credit control processes run smoothly. Youll be part of a friendly supportive team that helps keep things on track making sure payments are collected on time and customer queries are handled with care.

This is more than just a numbers role its about making a real difference to peoples lives by helping them navigate the financial side of care with confidence and clarity.

How youll help us make health happen.

In this role youll:

• Manage a dedicated portfolio of Care Home Sales Ledger accounts

• Monitor account balances and ensure timely collection of payments

• Investigate and resolve customer queries through account reconciliation

• Communicate with customers and internal teams via phone email and letter

• Support Care Home Administrators with billing system setup and maintenance

• Approve refund requests in line with policy and procedures

• Provide guidance on billing matters and undertake invoicing duties

• Maintain accurate records and add detailed notes to the billing system

• Work closely with regional teams and finance colleagues to manage debt positions

• Meet individual and departmental targets

• Continuously look for ways to improve processes and customer experience

Key Skills/Qualifications required for this role

Were looking for someone whos confident with numbers and even better with people. Youll bring:

• Previous experience within a Credit Control environment is essential

• Strong customer service and communication skills written and verbal

• Good working knowledge of Excel Word and Outlook

• A proactive organised approach with the ability to prioritise and meet deadlines

• A collaborative mindset you enjoy working with others to solve problems

• A keen eye for detail and a drive for accuracy

• Commercial awareness and a customer-first attitude

• A willingness to learn and grow well support your development every step of the way

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health from mental and physical to financial social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

25 days holiday increasing through length of service with option to buy or sell

Bupa health insurance as a benefit in kind

An enhanced pension plan and life insurance

Annual performance-based bonus

Onsite gyms or local discounts where no onsite gym available

Various other benefits and online discounts

Why Bupa

Were a health insurer and provider. With no shareholders our customers are our focus. Our people are all driven by the same purpose helping people live longer healthier happier lives and making a better world. We make health happen by being brave caring and responsible in everything we do.

We encourage all of our people to Be you at Bupa we champion diversity and we understand the importance of our people representing the communities and customers we serve. Thats why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. Well make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

If you require information regarding this role in an alternative format please email:

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