IT Support Engineer - Glasgow
IT Support Engineer - Glasgow
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Job Description
IT Support Engineer
- IT Support Engineer
- Glasgow (Onsite)
- 25000 to 30000 per year(with excellent training and growth opportunities)
- Plus an excellent company benefits package
The Opportunity:
My client are looking for an enthusiastic IT Support Engineer to join and support their IT team.
You will provide support on a variety of hardware and software issues across the business diagnosing and troubleshooting to resolve fault and configuring new systems.
This role would fit someone who has completed a Level 3 Apprenticeship in IT or a driven individual with prior first line support experience or relevant qualifications.
Skills and Experience:
- Basic knowledge of Windows operating systems and familiarity with MS Office and Office 365
- Understanding of basic networking (IP addressing DNS DHCP)
- Experience using ticketing systems (e.g. ServiceNow Zendesk Jira)
- Basic troubleshooting of hardware (PCs printers monitors etc.)
- Familiarity with Active Directory (e.g. password resets account unlocks)
- Remote support tools knowledge (e.g. TeamViewer AnyDesk RDP)
Role and Responsibilities:
- Answering and logging incoming IT support requests via phone email or chat
- Diagnosing and resolving common technical issues (password resets software errors connectivity issues)
- Escalating unresolved issues to second or third-line support
- Providing remote support to users and walking them through troubleshooting steps
- Setting up new user accounts email profiles and permissions
- Installing and configuring basic software and hardware
- Ensuring service level agreements (SLAs) are met
Applications:
To learn and understand more about this great new opportunity on offer based in Glasgow working as an IT Support Engineer for a company leading the way in the transport technology sector; please call and speak with James Sample here at ISR on 0or please email me a copy of your latest CV () for an immediate call back in the strictest confidence.
Please call James here at ISR on 0to learn more about our client based in Glasgow leading the way in developing the next-generation of transport mobility through innovation and transformational technology
Employment Type
Full-Time
