Senior Product Manager - Shopping Experience
Senior Product Manager - Shopping Experience
Posted on :
03-08-2025
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1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
03-08-2025
Job Description
Created in 2002 by Marc Eck Complex is a leading global youth entertainment network showcasing the evolution of major pop culture categories including streetwear and style music sneakers and sports. Complex is a juggernaut in the content and culture space delivering unprecedented global reach.
Complex is the worlds definitive cultural commerce content and experiential platform. We have created an all-new operating system built for the next generation seamlessly integrating discovery inspiration community and shopping. The company represents an expansion of the original vision with a deep understanding of convergence culture and its impact on contemporary society.
Whether through video long-form editorial or social content Complex tells stories that engage dynamic conversation with our communities. Our internet-breaking cover stories document the heroes of culture and take them to the next level through product collaboration andshoppability.
Complex has become experts in creating immersive environments at our IRL experiences and cultural events. ComplexCon is our flagship festival bringing together the worlds most influential brands and artists for an unforgettable weekend of style sneakers art design food music inspiration and more.
Join us to help redefine the way people shop while building a global marketplace that moves at the speed of culture. Complex is committed to building a high performing team that is passionate about what they do and the communities we serve.
Everyone at Complex truly believes in the company and its mission; its a requirement for working here. There is synergy within the teams that make Complex what it is a well-oiled machine. Employees are at the forefront of the companys success because every one of us is given the opportunity to provide suggestions feedback and direction.
About the Role
- Complex is looking for a stellar Senior Product Manager to lead the transformation of our shopping experience into a culturally rich high-conversion marketplace that fuses content commerce and community. This isnt just about optimizing a funnel its about reimagining what shopping looks and feels like in a world where fashion music and culture collide. Reporting to the Director of Product - youll own the end-to-end journey of Complex Shop across mobile and web.
What Youll Do
- Own the Vision: Define and evangelize a compelling vision for why Complex Shop should be a go-to destination for fashion - one that reflects the passions of our audience and the legacy of our brand.
- Lead Product Development: Partner closely with Engineering Design and Program Management to ship iteratively and at a high quality. Prioritize ruthlessly and bias toward speed while never compromising on user experience.
- Optimize The Journey: Lead site personalization and landing experience strategy to ensure visitors from external channels (e.g. paid media editorial links) are directed to the most relevant and high-converting entry points. Work cross-functionally with the Marketing and Merchandising teams to align channel goals with on-site outcomes.
- Test & Learn: Own the A/B testing strategy across the entire shopping funnel. Develop clear hypotheses for user drop-off design experiments to validate them and collaborate with Design and Engineering to implement data-backed improvements that continuously optimize the shopping experience.
- Obsess Over the Customer: Collaborate with our UX Research team to deeply understand our users and champion their voices in every product decision.
- Measure and Optimize: Use data-driven insights to measure success iterate on product performance and continuously improve user engagement and revenue outcomes.
- Own Your KPIs: Lead discussions on product performance in regular business review with senior executives to highlight whats working and whats not use data to talk about whats our next big bets
Who you are
- Experienced: 5 years of product management experience in e-commerce online marketplaces or consumer tech. Experience building shopping experiences with a high bar for visual storytelling is a bonus.
- Data Fluent: Comfortable digging into funnel drop-offs segmenting user cohorts and using dashboards (Amplitude Tableau or equivalent) to inform product decisions. Youre fluent in how commerce metrics map to business outcomes.
- AI-Mindset: Youre excited about AIs potential - especially in personalization search and curation - and eager to work with engineering to explore its application in shopping.
- Customer-Led: You regularly speak with users run tests and synthesize insights. You deeply understand todays consumer mindset including their desire for authenticity participation and community in brand interactions.
- Creative Storyteller: You know how to rally stakeholders behind a product vision. You use narrative visuals and cultural context to communicate effectively across disciplines and levels of leadership.
- Collaborative Operator: Youve worked across multiple stakeholders and departments and know how to negotiate tradeoffs and keep complex initiatives moving forward.
- Strategic & Tactical: You can zoom out to set a strategic roadmap and zoom in to write detailed user stories think through edge cases and QA issues.
- Strong Visual Taste: You have a sharp eye for high-quality cohesive design and can clearly articulate your visual point of view. Youre confident giving actionable design feedback and collaborating closely with designers to ensure the final product reflects a distinct well-executed aesthetic.
- Product Toolkit: Familiar with product management tools such as Jira Figma Amplitude Segment and AI co-pilot tools for documentation prototyping or experimentation.
Bonus Points if
- Youre passionate about the intersection of technology fashion music and community.
- Experience working with Shopify Sanity CMS and Headless E-commerce Architecture
- Youve fully integrated AI-Copilot tools into your day-to-day workflow as a Product Manager using AI as a thought partner to sharpen product strategy explore divergent paths quickly and make more confident decisions faster
- You love tools like Loveable or Magician to rapidly prototype products - and believe its the new way to write PRDs.
- Youre curious about how AI-native product experiences will evolve shopping personalization or community features or youve already launched or scoped at least one AI-powered consumer-facing feature
What we Offer
- Best in class health dental and vision insurance
- Healthcare FSA
- Dependent Care FSA
- Commuter Benefits FSA
- Short-term/long-term disability and life insurance
- Paid Parental leave
- 401k with 4% match
- Pet Insurance
- Legal and Identity Theft Plans
- Vacation time and sick days
$160000 - $175000 a year
The Pay Range which consists of salary and commission for this position is listed. Actual pay will vary based on factors including but not limited to location experience and performance. The range listed is just one component of Complex Total Rewards offerings for employees.
Were an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status.
The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.
Complexparticipates in E-Verify and willprovide the federal government with yourForm I-9 information to confirm that you areauthorized to work in the U.S.
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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