Customer Solutions Coordinator
Customer Solutions Coordinator
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Job Description
Ginsbergs Foods in Hudson NY is looking to hire a full-time Customer Solutions Coordinator!
Are you someone who enjoys problem solving and is driven by customer satisfaction Are you a people-person with outstanding communication skills Do you prefer a set schedule with weekends off If so the Customer Solutions Coordinator position at Ginsbergs Foods might be the right position for you!
Weekly Work Schedule: Monday Friday 8am 5pm
Compensation: $18.50/hr with the opportunity to earn annual performance-based raises and eligibility for an annual discretionary bonus.
The Customer Solutions Coordinator serves customers by providing and processing information in response to inquiries concerns and requests about products and services. The Customer Solutions Coordinator also takes and processes orders for customers. Additionally the Customer Solutions Coordinator supports and provides back-up to assigned field Sales Representatives to help meet sales goals and budgets.
While on the job you will become familiar with the products we carry interacting with customers and handling their orders and/or questions providing switch board assistance to our receptionist and forming relationships with our awesome team and leadership!
Essential Job Requirements:
Customer Solutions Coordinator:
- Interact with customers via telephone facsimile email and internet.
- Respond promptly to customer inquiries and resolve customer complaints in a timely manner.
- Take orders from customers for delivery or pick up and record information in computer system.
- Assist with the sales effort by answering product order and service questions.
- Perform all cashier duties necessary for the proper completion of transactions.
- Demonstrate advanced product knowledge; maintaining awareness of new products and educate employees and customers on product offerings.
- Organize and prioritize customer orders in accordance with Will Call policy.
- Provides regularly scheduled backup and support to the Receptionist and reception function including covering daily lunches and breaks scheduled vacations and unplanned absences.
- Participate in weekly telemarketing sales spiffs.
Great benefits are waiting for you:
- 401(k) and Roth 401(k) retirement savings plans with company match
- Health insurance (health dental vision)
- Paid vacation sick time and holidays
- Employee assistance programs
- Company-provided life insurance
- Access to in-house massage therapists athletic trainers and nurse practitioners
- Access to in-person mental health counseling
- Employee discounts in our Will Call Center
Applying is quick and easy!
If the Customer Solutions Coordinator position seems like the right fit for you simply answer a few short questions and if you meet the requirements stated above our Recruiter will give you a call!
For more information about this position visit our website and check out our social media page to hear from our employees!
As a family owned and operated company since 1909 we foster a welcoming workplace culture embracing engagement and development and attracting recruiting and retaining a diverse workforce. We adhere to our core values of respect for all people a strong sense of integrity and excellent customer service.
If you share these values apply today to begin your career with Ginsbergs Foods!
Required Experience:
IC
Employment Type
Full-Time
