Regional Director, Operations
Regional Director, Operations
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Job Description
Job Description
This role will provide operational leadership for Long-Term Care Homes. The Regional Director will be a key member of the Resident Care Leadership Team helping to lead the operations in the Resident Care Division and contribute to implementing Extendicares vision of the future of seniors care in Canada.
Working in partnership with peers the Regional Director is accountable for driving operational excellence in the areas of clinical care and support services; management of operating and capital budgets; fostering a culture of service excellence; and leading and developing teams to deliver optimal services to the communities we serve.
Key Outcomes
Serve as a strong advocate for resident safety and the ongoing improvement of quality care.
Consistently meet or exceed all quality and clinical indicators for residents through the effective implementation and evaluation of required clinical programs.
Consistently meet or exceed all financial KPIs through the effective management of operating and capital budgets
Foster a positive culture and employee experience driving an increase in overall employee engagement compared to the previous year.
Ensure adherence to regulatory compliance regarding resident plan of care as well as organizational standards policies and procedures.
Responsibilities
Contribute to the development and implementation of the Long-Term Care strategic plan and manage the operations of LTC homes in the designated region
Manage operating and capital budgets for the assigned region; review operational performance and ensure quality targets are met
Leverage data and analytics resources to develop new insights into the business and drive improvement initiatives
Support home leadership teams in reviewing and addressing operational and quality issues with residents families and other key stakeholders
Provide consistent and meaningful leadership to LTC home leaders with clear performance expectations and targets; ensure accountability offer regular coaching and support career development and progression
Identify skills and/or knowledge gaps within the team including succession planning for key roles
Implement engagement and retention strategies that empower team members to deliver their best work
Model critical thinking problem-solving behaviours advocacy and a can do mentality to foster a high-performance team environment
In collaboration with Quality and Risk participate in resident safety incident reviews and Quality of Care reviews including identification of contributing factors and implementation of improvement initiatives
Ensure homes comply with Extendicare and government policies and regulatory standards
Oversee the proactive identification of enterprise risks and support the implementation of mitigation plans in alignment with the organizations enterprise risk framework
Participate in the organizations resident and family satisfaction program to drive continuous improvement and ensure a consistent experience across homes in the region
Focus motivate and inspire the workforce to deliver a consistently positive resident and family experience
Required Education Credentials and Experience
Proven operational leadership and expertise in the LTC sector including all provincial legislative and regulatory requirements guiding LTC
Post-Secondary Degree or Diploma in Health Management or other related field preferred
Minimum 7 years experience in progressive positions ideally in healthcare operations and/or seniors care
Formal training/education and/or expertise in quality improvement theory methodologies and science
Experience in overseeing improvement initiatives that require partnership with diverse stakeholder groups
Ability to analyze performance data to inform decision making and improve outcomes
Ability to present and report out to wide range of internal and external stakeholders
Ability to understand apply and integrate legislative regulatory and quality assurance frameworks related to healthcare and seniors care
Experience in leading and building high-functioning teams
Excellent interpersonal skills in consensus-building negotiation and conflict resolution
Excellent presentation oral and written communication skills
Demonstrated experience with change management and project management
Passion for person-centred care culture change and service excellence
Travel is required must have ability to travel across assigned province; some national travel may be required
At Extendicare we believe that working as a team creates an environment that allows us to reach our potential. We value each employee encourage equal opportunity for growth and recognize achievement. As a valued member of our team you can expect:
Continuous mentorship support for life-long learning and growth opportunities
Opportunities for advancement and career growth within the organization
A rewarding and meaningful work experience where you can enrich your life and the lives of others through your work.
Employee Family Assistance Program.
Robust benefits package.
Extendicare is a leading provider of care and services for seniors throughout Canada. Through our network123 owned and operatedlong-term care homes as well as our home health care operationsserving more than 10000 patients annually we provide people with the care they need wherever they call home. Our qualified and highly trained workforce of22000individuals are united by a dedication to quality care and by our vision for a future where everyone in Canada has access to the care and support they need to live their best lives.
Time Type:
Full timeWhen you choose to build your career with Extendicare youre joining a team dedicated to making a difference. By focusing our energy on enriching the lives of our residents every day we transform both the quality of their lives and the quality of our own work experiences.
If you have a passion for caring turn it into a rewarding career withExtendicare!
Extendicare and affiliated organizations including our partner homes in Extendicare Assist accommodate the needs of job applicants throughout its recruitment and selection processes upon request.
Required Experience:
Director
Employment Type
Full-Time
