Warranty & Recovery Operations Lead
Warranty & Recovery Operations Lead
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Job Description
The Opportunity
Polestar is on a mission to revolutionize sustainable mobility. We are now seeking a Warranty & Recovery Operations Lead to strengthen our Warranty & Quality Operations team at our global head office in Gothenburg. This is both a strategic and operational role. You will be responsible for driving warranty cost control and supplier recovery activities ensuring operational excellence and financial efficiency across our warranty operations. If you thrive in a high-performance data-driven environment and want to make a real impact this is your opportunity.
The Warranty & Quality Operations team at Polestar plays a central role in driving quality financial efficiency and operational excellence. Based at our Gothenburg headquarters the team focuses on warranty cost control supplier recovery and contractual alignment with strategic partners. Key responsibilities include defining warranty policy monitoring cost and spend ensuring supplier accountability and delivering accurate resource-efficient data solutions. By enabling quality analytics and BI reporting the team supports data-driven decisions across the organization
This position is located at our headquarters in Gothenburg and is an on-site role.
The Responsibilities
Warranty Control & Spend Oversight
- Analyse track and report warranty-related financials.
- Develop and enhance warranty operations for new markets models and products.
- Investigate high-cost repairs and identify non-compliant or inefficient claims.
- Uncover opportunities to reduce warranty costs and improve policy frameworks.
- Enable data-driven insights using Power BI Excel and other tools.
Warranty Recovery & Cost Optimization
- Lead warranty recovery initiatives by monitoring supplier performance and repair trends.
- Partner with Procurement and other key stakeholders to recover costs through effective negotiations.
- Set and monitor recovery targets produce detailed reports and ensure financial alignment across departments.
The Ideal Candidate
You will have excellent analytical and problem-solving skills and can navigate complex challenges. The ideal candidate will possess strong communication and negotiation abilities coupled with a strategic business-focused mindset. Additionally you have a proven ability to collaborate effectively across both business and technical teams while working in a fast-paced dynamic organization.
In addition youll need the following:
- Bachelors degree in business Engineering Automotive or a related field.
- Relevant experience in Warranty Management Quality and Procurement.
- Proficiency in Microsoft Office and BI tools (Excel Power BI etc).
- Experience with the QW90 system is a plus.
- Fluency in English; Swedish is a plus.
Polestar is an international company with various backgrounds represented. English therefore is the language of written and spoken communication. Although we have a global presence we maintain a growth mindset. Change happens often at Polestar but so does progress. Expect an accelerating exciting environment.
The Process
If the above matches your ambitions be sure to apply. This is initially an internal-only posting.
The Polestar journey is an electric one.
Employment Type
Full Time
