QSSU-AAU- INSTALLATION SUPERVISOR
QSSU-AAU- INSTALLATION SUPERVISOR
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
About This Job:
Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda Kenya Tanzania Rwanda and South Sudan.
On behalf of our client in the telecom industry we are looking for competent skilled and experienced Installation Supervisors to work in Uganda.
Job Purpose:
Responsible for onboarding training and performance management of minimum installers. Tracking job ticket status and material inventory for installations repairs and maintenance.
DUTIES & RESPONSIBILITIES:
Coordinate with dispatch for daily appointments for the installers
Coordinate the transportation of material and stage for installers to the customers premises.
Ensure 100% successfully completed job tickets as scheduled by the installers
Track job ticket status to close leads
Manage installer clusters to ensure the minimum objective of 2 installations per day is feasible.
Approve additional installation material beyond standard kit or collection of additional installation payment from customer.
Ensure all installers have KYC Kits to complete customer on-boarding Toolbox for physical installation work.
Ensure accessories and device collection is done from assigned stock pick up point as needed by the installers.
Reconcile inventory and accessories picked vs deployed by installers
Daily tracking of team members attendance in gate meeting and prospects logged requirement.
Daily tracking of lead closure and installation fulfillment
Design PJP (Route plan) within territory conduct one gate meeting/ day with assigned Installers to ensure ways of work governance metrics are in place
Reconcile paid tickets not fulfilled within 24 hours and call customer/ installation head for closure
Provide Reports of Works done with the corresponding time sheet for daily submission.
Sign off return/ refund on failed customer acceptance of installation
Tracking job ticket status
Supervise completion of tasks within the allotted time frame for the installers
Responsible for onboarding and training the installers
Conduct performance Management of the installers
Requirements
EXPERIENCE AND QUALIFICATIONS:
Mandatory Requirements:
Minimum of a Diploma or equivalent qualification.
Minimum of 5 years work experience in telecom Internet Service Providers.
Proven experience in Fibre splicing Wireless Microwave installations and Fiber Optics particularly GPON
Strong background in installing and maintaining outdoor units telecommunications equipment.
Proven track record of leading a team and managing installation projects from start to finish.
Added Advantages:
Managing multiple requests and complexities
Managing teams
Onboarding of new clients utilizing
Working in non-traditional spaces such as roofs or basements.
Hands-on experience installing and adjusting the equipment involved is preferred
Exposure to working in strenuous fields or environments
Employment Type
Full Time
