Branch Manager
Branch Manager
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4-5years
90000 - 90000
1 Vacancy
Job Description
Job Title: Branch Manager
Company: Trident Service Group
Location: Hershey PA
Company Description:
Trident Service Group is a premier swimming pool service retail and construction company enabling backyard entertainment. Founded on a legacy of family-owned businesses dating back to the 1960s we are committed to delivering exceptional customer service and top-quality solutions. From custom pool construction to expert maintenance and retail offerings we take pride in providing personalized care and building lasting relationships with our clients. Our service portfolio covers the complete pool & spa category including repair cleanings seasonal openings & closings new construction and renovation. At Trident customer satisfaction is at the heart of everything we do. We operate as a family of brands across the Mid-Atlantic region.
Position Summary:
We are seeking a hands-on people-first leader to oversee the daily service and construction operations of Valley Pools a member of the Trident Service Group family. This role offers a unique opportunity to lead branch operations drive growth and maintain our A customer service reputation. The ideal candidate will have an ownership mentality a passion for leadership and a strong work ethic to help shape the future of our business. Our industry is evolving and this individual will preferably have experience with customer service-oriented IT systems change management and championing new initiatives. However no prior pool service experience is required.
Requirements
Key Responsibilities:
Leadership and Team Management:
Oversee service and construction staff in partnership with the service manager ensuring accountability for exceptional service quality and response times.
Lead new build construction and renovation sales staff to close new business and achieve monthly targets.
Directly manage office staff in support of field operations and projects.
Recruit train and manage employees to foster a collaborative high-performing culture.
Branch Operations:
Oversee dynamic field service scheduling and ensure adherence to company operational standards.
Manage and contribute to back-office functions including invoicing bookkeeping and HR as necessary.
Assist with inventory management and purchasing.
Financial Oversight:
Take ultimate responsibility for the branch s P&L monitoring financial performance and key metrics.
Implement strategic plans to grow revenue control costs and drive profitability.
Customer Service:
Uphold and enhance our reputation for fast friendly and reliable service including via online reviews.
Serve as a hands-on leader who ensures customers receive the highest level of care and satisfaction.
Go above and beyond to address customer needs and deliver outstanding satisfaction for escalated issues.
Strategic Growth:
Implement plans to expand the branch s market presence.
Identify and communicate opportunities to improve processes enhance services and drive innovation.
Develop local voice of the customer knowledge to execute growth strategies tailored to your market.
Qualifications Based on Your Background:
Customer-Centric Leader: A strong commitment to providing exceptional customer service that exceeds expectations while leading a diverse team of 20 individuals for 5 years. Strong communication and people skills; able to lead field techs and office staff alike.
Entrepreneurial Spirit: A motivated self-starter with a passion for driving results and growing the business. Experience with budgeting scheduling and customer service.
Ownership Mentality: A long-term thinker who acts as if the branch were their own business. This role includes a profit-sharing compensation component to reward growth and success.
Work Ethic: A self-driven professional prepared to work extended hours and weekends during peak season.
Problem-Solving Skills: A confident decision-maker who can multitask in a fast-paced environment. Comfortable balancing office work with hands-on field visibility.
Culture Guardian: A team player who leads by example fosters trust and inspires the team to always "do the right thing when no one is watching."
Tech-enabled Philosophy: Familiarity with CRM and business operations software (we ll train you on ours).
This is an in-person role in the Hershey PA area; candidates must reside within a 40 mile radius or willing to relocate.
Preferred Qualifications (Not Required):
Experience managing field staff or logistics with dynamic daily route schedules.
Background in service management or hospitality.
MBA or equivalent business education/experience.
Why Join Trident Service Group
At Trident Service Group we pride ourselves on creating exceptional swimming pool experiences for our clients. Joining our team means becoming a key player in a company that values quality innovation and customer satisfaction. As the Branch Manager at Valley Pools youll have the opportunity to make a significant impact on our growth and reputation while working in a collaborative and supportive environment.
Competitive base salary with performance-based profit sharing.
Comprehensive benefits including health dental and retirement plans.
The chance to lead and grow a branch with a well-established reputation for excellence.
Professional growth and development opportunities in a supportive environment.
How to Apply:
If you are a results-oriented leader with an entrepreneurial spirit and a drive for excellence we want to hear from you! Please submit your resume or apply through our website at .
Qualifications Proven experience in pool cleaning and maintenance is preferred. Strong mechanical knowledge. Familiarity with power tools and hand tools used in maintenance tasks. Ability to work independently as well as part of a team. Excellent problem-solving skills and attention to detail. Strong communication skills to interact with clients professionally. A valid driver's license may be required for travel between job sites.
Employment Type
Full Time
