Customer Success Technical Architect
Customer Success Technical Architect
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Job Description
The mission
Youll join the Customer Success Management (CSM) team within the Customer Success Technical Architect (CSTA) unit which currently includes two members based in France.
As the first CSTA in India youll integrate our SaaS solution into client environments while collaborating closely with your colleagues in France.
This position focuses on:
- Developing a deep understanding of the platform and its features
- Ensuring the successful launch of new client projects by managing all technical aspects of the products integration into client information systems
- Assisting Sales/Presales teams on technical topics (APIs SSO security GDPR) including RFPs
- Establishing yourself as a technical expert and primary contact for client IT departments
- Providing ongoing technical support to CSMs and external stakeholders throughout the project
- Collaborating with the Support and Product teams acting as a bridge between client needs and internal solutions
- Centralizing and documenting integration and deployment specificities across client projects
This role calls for technical proficiency independence and a strong client-oriented mindset fostering collaboration across CSM Product Legal and Sales teams!
Qualifications :
The ideal candidate
- You specialize in IT Project Management with a solid technical development background
- You have 3 to 10 years of experience managing technical client-facing projects including regular calls with Enterprise clients
- Youre comfortable working with Enterprise IT teams understanding their technical constraints and challenges
- You can navigate complex interconnected products
- You know one or more web languages (HTML CSS JavaScript PHP) and are familiar with integration concepts (SSO APIs)
- Youre confident using automation tools (e.g. Power Automate) and reading technical documentation
- Your organizational skills and attention to detail help you manage multiple projects simultaneously
- You adapt your communication style to suit both technical teams and C-level audiences thanks to strong teaching abilities
- You thrive on problem-solving and enjoy tailoring solutions to meet client needs
- You are fluent in English; knowledge of the SaaS environment is a plus
- Youre used to working in a multicultural environment
Additional Information :
The perfect match
You will thrive at Sociabble if
- You have a strong taste for new technologies the world of SaaS and digital transformation and wish to practice in a constantly evolving environment.
- You are looking for a job with strong responsibility coupled with freedom of initiative and would like to get involved in an ambitious project.
- You wish to participate in an adventure and grow with an ambitious and benevolent team with globally recognized companies to ensure their satisfaction with their projects.
- You like international transparent environments where everyone can learn and be heard.
Our perks
Join an international SaaS scale-up certified as a Great Place to Work and recognized among the Best Workplaces in 2023.
Enjoy benefits designed for your well-being at work: healthcare support paid leaves sick days and paid leaves for family reasons.
Find your perfect balance with hybrid and flexible work (#LI-Hybrid) all while reuniting with your team in our beautiful office in Bombay each Thursday.
Connect with your colleagues through numerous events: afterworks team buildings town halls.
Choose a committed company: partnership with Tree Nation where each Sociabble employee plants trees to offset their CO2 emissions.
Embody our values: kindness ambition humility. At Sociabble we are Bootstrappers.
Recruitment Process
- HR Interview (45 min - video call) with Camille
- 1.5-hour written assessment (to complete on your own)
- Manager interview (1 hour - video call) with Benjamin
- Head of Asia interview (30 min - video call) with Krusha
- Reference check
Explore your new role with personalized and comprehensive onboarding followed by workshops Friday trainings and year-round training sessions!
Important information before applying
- Permanent Position
- Based in Mumbai or Bangalore
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
