IT Systems Infrastructure Engineer

Job Title: IT Systems Engineer

Location: Austin TX (Candidate must be onsite Monday - Friday from 9am to 6pm CST.)

Description:

We are seeking a skilled IT System Engineer to support and maintain both virtual and physical infrastructure for our organization. This role encompasses a broad range of IT functions including on-premises and cloud-based systems. The ideal candidate must be self-directed a fast learner and comfortable working in a fast-paced team. They should be flexible enough to work on modern systems or legacy components to understand all the pieces that should align correctly to support a large enterprise development team. The qualified candidate should be able to provide support 24/7 and rotate weekends on-call with the current team in Austin TX.

Job Responsibilities:

Server and Network Management:

• Install configure and troubleshoot Linux and Windows servers and workstations as well as WAN/LAN networks and software backup applications.
• Troubleshoot and resolve Unix (RHEL and Ubuntu) issues/failures.
• Troubleshoot and resolve subscriptions for Windows and Linux server licenses and renewals.
• Manage physical to virtual workstations as needed
• Manage Hyper-V deployments on top of a failover cluster.

System Infrastructure Planning:

• Plan forecast and implement new system hardware infrastructure including the phasing out of legacy systems and components.
• Plan test and implement upgrades to Unix Windows and MySQL databases.
• Plan test and implement upgrades of software fix packs to desktop and server OS including creating a project plan coordinating meetings and managing resources.
• Support annual desktop and system audits.
• User Support and Training:
• Provide occasional 24/7 support and participate in a rotating weekend on-call schedule with the team.
• Provision and de-provision users for tool access including managing user access to project server resources.
• Write and maintain training installation and process documentation for users as needed.
• Communicate tool failures to end users/managers offering workarounds or estimated availability timelines.

Collaboration and Documentation:

• Collaborate with various teams to support both modern systems and legacy components ensuring cohesive operations across all IT systems.
• Hold and facilitate meetings with internal and client teams to discuss server and application upgrade requirements.
• Create and manage CRQs in Remedy for issues or infrastructure support.
• Maintain management of internal project wikis and email distribution lists.
• Development Tool Support:
• Provide management of binaries for IDEs and associated components for Git development.
• Support Git development software tools and resolve related issues.
• Troubleshoot and resolve issues with HP and UFT applications and user support.
• Work with project teams to support developer workstations and tools.
• Inventory and Quality Control:
• Conduct inventory assessments for servers desktops laptops workstations and network appliances.
• Identify and implement continuous improvements to project quality and process management.

Qualifications:

• Strong experience in managing virtual and physical server environments including Linux and Windows server environments network protocols and backup applications.
• Performs system backups and recovery. Maintains data files and monitors system configurations to ensure data integrity.
• Self-motivated fast learner and adaptable to a fast-paced team environment.
• Ability to work effectively with both modern and legacy systems to support a large enterprise development team.
• Familiarity with Git and development tools.
• Ability to communicate technical concepts and IT terminologies to users and apply those concepts to resolve issues.
• Experience with inventory management root cause analysis and troubleshooting software tools.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time