Manager Service Support
Manager Service Support
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Salary Not Disclosed
1 Vacancy
Job Description
As Manager Service Support you are responsible for shaping and executing the service strategy within your cluster. You lead a multidisciplinary teamconsisting of Technical Service Support (TSS) Farm Management Support (FMS) and Service Managementwhose core purpose is to support and elevate the performance of Lely Centers. Your role is both operational and strategic: you translate global service standards and propositions into practical execution at the local level ensuring consistency while allowing for local adaptation.
You are a member of the Cluster Management Team reporting to the Cluster Manager and you collaborate closely with various internal stakeholders including proposition managers the distribution channel development team and Lely Internationals Sales & Service Development team.
Your primary focus is to guide Lely Centers through the maturity model helping them reach higher levels of service quality efficiency and customer engagement. You do this by aligning resources tools and processes and by fostering a culture of continuous improvement.
With a clear annual plan and a set of cluster-wide KPIs you ensure that service activities contribute to customer satisfaction employee development and business profitability.
You also take a leadership role in HR-related matters within your team promoting a work environment that aligns with Lelys behaviors and code of conduct.
Your key responsibilities include:
- Leading and developing the Service Support Team ensuring they are equipped and motivated to support Lely Centers effectively
- Translating global service strategies into cluster-specific plans that align with local needs and business goals
- Implementing and monitoring service processes tools and performance metrics across the cluster
- Supporting Lely Centers in achieving their next level of service maturity using development funds coaching and hands-on support
- Ensuring service activities comply with Lelys Franchise Agreements the Global Manual and the Lely Center playbook
- Acting as a strategic partner to local Service Managers and Lely Center Managers and supporting their continuous development.
Qualifications :
You are a seasoned leader with a strong service mindset and proven track record in managing multidisciplinary teams.
You are strategic structured and skilled in change management and process development. With your background you understand how to guide organizations through transformation while keeping people engaged and results in sight.
You bring:
- An academic qualification at Masters level or equivalent practical expertise.
- Strategic mindset with a focus on growth and operational excellence.
- Ability to create a customer-centric and inclusive team culture.
- Structured way of working
- Good communication skills - Strong communication abilities and stakeholder management experience.
- Strong people management skills and the ability to coach and inspire teams
- A pragmatic respectful and hands-on attitude; youre not afraid to step in support the team and get things done when needed.
- Planning coordination and decision-making capabilities
- Experience in service environments and continuous improvement
- Professional in English writing and speaking additional languages are a plus
- Experience in the agricultural or dairy sector is an advantage
- Willingness to travel within the cluster
Dodatkowe informacje :
Aside from a challenging opportunity we also offer an international working environment with opportunities for own initiative and entrepreneurship. Beside that we have a fixed monthly salary bonus opportunity health insurance Company car according to Lely policy and of course Coffee for free!
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
