Manager of Field Operations - Florida
Manager of Field Operations - Florida
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Job Description
Job Description
The Manager of Field Operations responsibilities are to manage technicians in specific service areas and to provide quality residential and business communications services on a profitable basis while adhering to company policies procedures and directives. Develop and maintain an aggressive knowledgeable customer focused team that promotes and sells telecommunications products and services while providing a service experience that exceeds the customers expectations.
Why Work for Conexa Technologies a subsidiary of CS Contract Solutions and its family of companies
We offer highly competitive pay health vision and dental insurance PTO and 401k. Conexa Technologies is growing rapidly and believes in promoting from within. We have many growth opportunities available.
Our culture is one that recognizes people are a companys number one asset. It is our goal to make sure you are supported in the field. We believe a supported technician is a productive technician and a productive technician is a happy technician. We have incentivized competitions that promote safety and quality where you receive a bonus for doing what is already required.
What we are looking for...
Someone who takes pride in doing their best every day to deliver a quality product. Individuals who anticipate customers needs to offer them solutions for today and tomorrow. A person who listens to understand and not to respond. At Conexa we have a set of core values that we operate under. To work here you will need to align with them. Honesty and Integrity Attitude Over Skills Courage through Communications The 3 Es. Effort Energy and Execution Keep Your Axe Sharp Role and Responsibilities
- Manage the daily operation of outside and inside plant network services and technicians whose work includes the installation and maintenance of residential business central office as well as design services and splicing activities.
- You will serve as the single point of contact between Frontier and Contractors to resolve issues arising during the process of daily operations.
- This includes a major emphasis on training coaching and development of employees with regards to new processes and quality standards customer contact safety expense control and technical skills.
- Will be responsible for leading a team of technicians who meet attendance and performance standards.
- Will represent CS and Frontier with customers and governmental agencies.
- Celebrates successes appropriately uses rewards and recognition.
- Motivates team for continuous improvement and achievement of maximum performance.
Preferred Qualifications
- 2 years of experience managing teams within a telecom technical environment.
- 2 years of experience with installation maintenance and repair of POTS and HSI.
- 2 years of experience with Excel email and legacy systems.
- Duty Management work will be scheduled on a rotation basis and pager duty will be required.
- Requires varying tours and hours including possible mandatory overtime and holidays.
- Must perform work with minimal supervision.
- Must be able to prioritize multiple projects and perform under pressure.
- Must negotiate timeframes for completion and meet critical deadlines.
- Must be willing and able to work with other coworkers to complete job assignments.
Compensation
This is a full-time salary-based position.
Employment Type
Full Time
