Staff Data Governance & Quality Analyst
Staff Data Governance & Quality Analyst
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1 Vacancy
Job Description
Were not yesterdays IT department were Digital Technology. The world around us keeps changing and so do we. Were redefining what it means to be IT with a mindset centered on transformation experience AI-driven automation innovation and growth. Were all about delivering delightful secure customer and employee experiences that accelerate ServiceNows journey to become the defining enterprise software company of the 21st century. And we love co-creating using and highlighting our own products to do it.
Ultimately we strive to make the world work better for our employees and customerswhen you work in ServiceNow Digital Technology you work for them.
Role
As a Data Governance & Quality Analyst/Engineer youll be responsible for driving strategy and execution across our governance frameworks data quality programs and metadata tooling. You will serve as a product owner for internal data governance platforms partner with cross-functional teams to align on compliance and ownership standards and promote a culture of data stewardship across the company.
What you get to do in this role:
- Data Governance Strategy Execution
- Drive the data governance roadmap aligned with product engineering and business goals.
- Design and implement scalable frameworks to ensure data trust security and platform reusability.
- Establish and maintain data ownership models with engineering analytics and product teams.
- Partner with Legal and cross-functional stakeholders to conduct data governance reviews.
- Coordinate policy awareness adoption and updates across teams.
- Data Quality Management
- Implement automated data quality checks across pipelines in partnership with dev teams.
- Monitor and manage key data quality KPIs using commercial or in-house DQ tooling.
- Collaborate with data engineers to manage schema validation anomaly detection and alerting.
- Resolve high-impact data issues that affect customer experience or metric integrity.
- Governance Tooling & Product Management
- Serve as product owner for data governance tooling and metadata platforms.
- Define and maintain roadmaps for internal data products related to lineage cataloging and governance workflows.
- Partner with engineering to integrate or scale metadata management and discovery solutions.
- Cross-Functional Alignment
- Work closely with engineering data science analytics security and legal teams to align governance practices.
- Translate data governance needs into clear technical and product requirements.
- Ensure business stakeholders (e.g. product managers marketing GTM) have access to trusted well-documented data.
- Metadata & Lineage Management
- Oversee automated metadata and lineage tracking across data tools (e.g. PBI Snowflake).
- Provide visibility into upstream/downstream data flows to support compliance and impact analysis.
- Regulatory Compliance & Risk
- Implement controls to ensure compliance with privacy/security regulations (e.g. GDPR CCPA SOC 2).
- Collaborate with Legal and Governance teams on data classification access control and audit readiness.
- Support and prepare for internal and external data audits.
- Culture & Enablement
- Champion data stewardship best practices across teams and functions.
- Lead data quality and governance education efforts for product and engineering orgs.
- Deliver dashboards documentation and scorecards to track data governance progress and adoption.
Qualifications :
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry
- BA/BS in Mathematics StatisticsComputer Science Economics Businessor analyticalfield
- 8 years of experience in data governance data quality or metadata management in a fast-paced tech or SaaS environment
- Strong experience working cross-functionally across engineering analytics product and legal teams.
- Proficiency in SQL and Python with practical experience using Snowflake for data processing and transformation
- Skilled in reporting and dashboard creation using Power BI
- Deep understanding of data governance principles and frameworks
- Demonstrated experience implementing and monitoring data quality programs at scale
- Strong initiative and ownership mindset with the ability to drive progress independently and proactively
- Excellent written and verbal communication skills with the ability to influence across a wide range of stakeholders
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Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
