Senior Software Quality Engineer

In ServiceNow Shared QE refers to a modern approach where teams collaborate across the organization to leverage common resources and servicesboosting efficiency cutting costs and delivering better outcomes. Instead of each department operating in a silo shared services streamline efforts reduce duplication and improve agility.  At ServiceNow our platform enables this through powerful automation and unified tools that support seamless collaborationbenefiting both internal teams and external customers. Join Shared QE and be part of a team that drives scalable quality cross-functional collaboration and platform-wide impact.

What you get to do in this role:

• Own and evolve existing automation test frameworks

• Design test strategies alongside developers for cutting-edge featuresand bring them to life through automation

• Create and execute robust test plans to ensure product excellence

• Track analyze and share quality metrics that inform smarter decisions

• Collaborate with engineering teams to troubleshoot and resolve complex application and environment issues

Qualifications :

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.

• 5 years of hands-on experience in quality assurance and Java programming with strong proficiency in Selenium JUnit and TestNG

•  5 years of experience with a Bachelors degree 3 years with a Masters or a PhD with relevant expertiseequivalent work experience is equally valued

• Proficient in JavaScript scripting and comfortable using tools such as Eclipse Jenkins Maven and Git to support smooth development and deployment workflows

• Strong understanding of a variety of testing techniques (unit integration automated performance) and the ability to apply the right strategy to each situation

• Skilled at using a wide range of tools including IDEs debuggers build tools source control systems profilers ServiceNow instances and Unix/system tools to support day-to-day testing and development tasks

• Experience leading cross-functional technical discussions with a clear understanding of SDLC principles and how to apply them effectively in fast-paced environments

For positions in this location we offer a base pay of $112800 - $191800 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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