Senior Manager â Operations & Reliability (DevOps Focus)
Senior Manager â Operations & Reliability (DevOps Focus)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
We are looking for a Senior Manager to lead the strategic build-out of our DevOps and reliability practice within product engineering. This is a foundational leadership rolenot a traditional SRE positionwith a mandate to establish a high-impact cross-functional DevOps capability that elevates how we deliver reliable observable and resilient software.
You will be responsible for building and leading a small but focused team that delivers best-in-class tooling automation and operational insights including the application of emerging AI-driven technologies to improve alerting diagnostics and incident prevention. Youll work directly with senior engineering and business leadership to evangelize DevOps culture establish buy-in for modern practices and position your team as a trusted enabler across the engineering organization.
What you get to do in this role:
- Strategic Practice Formation:
Design and stand up a new DevOps enablement function within product engineering defining its mission scope and operating model in close collaboration with SRE Operations and Platform teams. - Team Building & Leadership:
Recruit develop and manage a small high-leverage team focused on DevOps tooling automation and culture. Set clear goals and ensure delivery of meaningful improvements to reliability and operational workflows. - Evangelize DevOps Culture:
Champion DevOps principles and reliability-first thinking within engineering. Act as a cultural catalyst by educating teams coaching leaders and embedding continuous improvement into day-to-day engineering practice. - AI-Enabled Tooling & Innovation:
Identify assess and implement modern AI/ML-powered tools that advance incident prediction smart alerting automated response and observability enhancements. - Leadership Communication & Influence:
Serve as a visible composed representative of reliability and incident insights to the highest levels of leadership. Present post-incident reviews with clarity and candor including difficult but necessary truths. - Stakeholder Engagement:
Partner with Directors VPs and other senior leaders to align DevOps priorities with business goals and secure buy-in for tooling and process changes across organizational boundaries. - Continuous Improvement & Incident Review Practices:
Implement lightweight scalable processes for incident management root cause analysis and blameless retrospectives. Ensure that lessons learned lead to measurable outcomes.
Qualifications :
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
- 12 years in engineering or operations roles with 5 years in people management and cross-functional leadership.
- Deep understanding of DevOps site reliability and modern operational practices.
- Proven experience building or scaling a DevOps or reliability-focused function in a complex engineering organization.
- Track record of introducing new tooling and automation to improve developer experience and service reliability.
- Strong knowledge of the observability and CI/CD ecosystem and exposure to AI/ML-powered ops tooling.
- Exceptional communication skills with experience presenting incident reviews and risk assessments to senior executives.
- Ability to influence without authority manage conflict and drive consensus in ambiguous or high-pressure situations.
For positions in this location we offer a base pay of $187600 - $328300 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
