Major Incident Manager - Remote work in Romania

In a nutshell

Job Summary: to strengthen its service team a strategic LIMS Program is looking for its Major Incident Manager & Post Incident Report Manager in the context of a worldwide rollout (target: more than 300 instances). This position is responsible for leading the response to high-impact IT incidents and ensuring thorough documentation and analysis post-resolution. This role ensures rapid incident resolution clear stakeholder communication and continuous service improvement through structured post-incident reviews and reporting.

Your role:

Major Incident Management

• Act as the primary coordinator during major IT incidents ensuring swift resolution and minimal business disruption.
• Lead incident bridges and war rooms engaging appropriate technical and business representatives teams.
• Provide timely and accurate communication to stakeholders throughout the incident lifecycle.
• Maintain the major incident process ensuring alignment with ITIL best practices.
• Track incident trends and contribute to proactive risk mitigation strategies.

Post-Incident Report Management

• Lead the creation and delivery of comprehensive post-incident reports (PIRs).
• Coordinate with technical teams to gather root cause analysis corrective and preventive actions.
• Facilitate post-incident review meetings to capture lessons learned and drive service improvements.
• Ensure timely completion and distribution of Post Incident Report to relevant stakeholders.
• Track follow-up actions and PIR tasks to closure.

What can we do for you

We are offering the following:

• A competitive salary package including bonus and benefits
• Extensive on-the-job coaching and training opportunities
• Challenges within a multi-cultural and cross-regional team as part of the international and fast-growing Eurofins organization
• A dynamic working environment with a good team spirit where personal development and growth are highly encouraged.

Standard benefits:

• Additional Performance Bonus up to 1 Month Salary per year
• Meal Vouchers
• Gym Reimbursement
• Medical Subscription
• Health Insurance
• 25 days of holidays 1 extra day off for your birthday
• Additional holidays for your loyalty
• Remote work activity in Romania.

Qualifications :

Are you our kind of extraordinary

• Proven experience in IT incident management service management and problem management roles.
• Strong understanding of ITIL framework (ITIL certification preferred).
• Excellent communication coordination and stakeholder management skills.
• Ability to remain calm and effective under pressure.
• Strong analytical and documentation skills with attention to detail.
• Familiarity with root cause analysis techniques.
• Experience with ITSM tools (ServiceNow BMC Hellix).

What else should you know 

As the role and Eurofins teams are international please ensure to submit your application in English.

Additional Information :

We support your development! Do you feel you dont match 100% of the requirements Dont hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression race nationality age religion sexual orientation disability and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us!  We are well on our way to achieving our objective of carbon neutrality by 2025 through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!

Find out more in our career page:  description: Eurofins Scientific is an international life sciences company providing a unique range of analytical testing services to clients across multiple industries to make life and our environment safer healthier and more sustainable. From the food you eat to the water you drink to the medicines you rely on Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food environment pharmaceutical and cosmetic product testing and in discovery pharmacology forensics advanced material sciences and agroscience contract research services. It is one of the market leaders in certain testing and laboratory services for genomics discovery pharmacology forensics advanced material sciences and in the support of clinical studies as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 37 years Eurofins has grown from one laboratory in Nantes France to 63000 staff across a decentralised and entrepreneurial network of over 950 laboratories in 60 countries. Eurofins companies offer a portfolio of over 200000 analytical methods to evaluate the safety identity composition authenticity origin traceability and purity of biological substances and products.

In 2024 Eurofins generated total revenues of EUR 695 billion and has been among the best performing stocks in Europe over the past 20 years.

#LI-REMOTE

Remote Work :

Yes

Employment Type :

Full-time