Mortgage Banking Technical Leader

Berkadia Services India Pvt Ltd

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Integrity is Everything I We Take the Long View I We believe People Matter I We Stand for Excellence I We Love our Jobs I We Innovate

Job title:

Department:

Location:

Techno Lead

GPO REAP

Gurugram

Terms:

Working Hours:

Reports To:

Full Time Hybrid work model (subject to Berkadia policy changes)

Night Shift (6:00pm to 3:00am)

Senior Manager/AVP

The Opportunity

This role is in one of the Operations team in Berkadia that contributes to various facets of the Commercial Real Estate loan life cycle and this job description is for the roles in Servicing and Global Production Operations.

Global Production Operations (GPO) Teams in GPO conduct research and analysis of properties financial statements social and economic drivers and ownership structure to determine the value of the asset and potential loan value for various lending options.

In this role individual will be required to work on one or multiple aspects of GPO verticals with the following key responsibilities

ROLE SUMMARY:

The REAP Techno lead leads GPOs support team for REAP enrolled offices provides technical expertise to the team and is responsible for teams learning and development. The role holder is expected to ensure smooth execution of daily requests set goals for the team and track progress assist with training and mentoring and act as GPOs first leadership POC for the REAP enrolled offices. The role holder will also be responsible for nurturing companys culture among the team members and achieving / exceeding all agreed deliverables.

The role holder will work interdependently with U.S colleagues (internal clients and external clients) to anticipate and fulfil their Needs Objectives and Challenges (NOCs) and actively take steps to meet their NOCs. He / She should embrace and live Berkadias values and have a growth and agile customer centric mindset.

ROLES and RESPONSIBILITIES:

1) Team Development:

• Provide comprehensive training on REAP tasks to the new and identified cross training analysts based on need

• Create and administer career development plans and performance updates to team members

• Proactively seek feedback from US stakeholders and local management team to provide actionable and timely feedback to all members of the team on a regular basis

• Analyze the proficiency and learning curve of analysts to coach and support them on technical skills

• Coach and guide the team members on competencies required to succeed in their roles

• Effectively plan resource needs to account for attrition risks need for backups and cross training requirements Work with Training Program Manager to create and maintain training content and plan and execute seamless delivery

2) Technical Handholding:

• Execute/quality check REAP tasks as and when needed to support the team members

• Get involved in day-to-day query resolution for the team members and provide quality feedback

• Ensure training material job aids and all policies and procedures are documented followed and updated as needed

3) Workflow management:

• Check and manage workload on daily basis to ensure on time completion of all tasks with the intended quality

• Support the team members on prioritization of tasks whenever needed

• Work collaboratively with other REAP techno-leads and GPO leads on any support needed (e.g resource sharing)

4) Stakeholder management:

• Build and maintain deep relationship with all stakeholders (US and India) and proactively understand their requirements

• Ensure timely proactive and effective communication with all stakeholders

• Provide update on process metric and individual metrics to stakeholders on a regular basis

• Have frequent catchups with US office POCs to stay tuned to business related developments in the office and seek required help from the offices

5) Process Improvement:

• Prepare monthly/quarterly process metric to check on process growth and progress

• Prepare agenda and have calibration calls with the offices to ensure consistency in feedback and proficiency ratings across offices

• Identify and implement solutions related to processes people and technology improvements to drive efficiency across the team

SKILLS and COMPETENCIES:

Bachelors degree in Finance Accounting or related business field required. MBA and knowledge of Commercial Real Estate (CRE) industry preferred

• Should be experienced in developing people at least as a mentor or trainer if not directly as a people leader

• Experience in working with demanding stakeholders and clients across different time zones in the U.S.

• Strong communication skills both written and verbal; fluency in American English

• Growth mindset with the willingness and ability to learn continuously

• Willingness and ability to learn technology tools and drive usage and adoption of tools within teams Ability to work on numerous key initiatives simultaneously while prioritizing tasks to meet business and stakeholder needs

• Any process improvement project(s) lead/handled would be a plus

• Ability to maintain confidentiality and adhere to organizational policies and procedures

DETAILS about the ROLE:

• Overall People span: 4-5

• No. of Direct Reports: 4-5

• Travel: The position holder may be requested to obtain passport and US travel visa and to travel to the US for business purpose

• This position is for Night shift role; however the role holder is expected to work whatever hours are necessary to fulfil the requirements of the role and to meet internal and external client requirements

Perks & Benefits

Berkadia offers the best-in-class benefits to enable an enjoyable work environment for the employees. Key benefits include

• Leaves: Berkadia offers a comprehensive leave policy that not only helps you to plan holidays and personal milestones but also covers exigencies such as sickness and bereavement.

• Transportation: Berkadia offers free transportation to every employee irrespective of their shift timings.

• Medical Insurance: Berkadia has an inclusive medical insurance policy that covers the family members of the employees including parents.

• Learn while you Earn: Berkadia encourages employees to learn new skills by sponsoring degrees certifications training and workshops.

• Wellness: Berkadia has an extensive wellness program that includes annual health check eye checkup dental screening OPD reimbursement and Employee Assistance Program.

About us

Berkadia

Berkadiais an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race color religion gender national origin age disability or any other status protected under the law. To learn more about Berkadia please visit details about India operations please visit us

Here At Berkadia We Believe People Matter.

In fact our people are the heart and soul of everything we do. Thats why we employ the top CRE professionals in our industry and make sure we invest in their personal development and training. With a focus on innovation and insights we set the bar high and keep it there so that we provide best-in-class service for our clients.

Our culture or Berkadia Way as we know it encourages us to truly see people as people with unique needs challenges and objectives. We take this into consideration when working with each other engaging our clients and supporting our communities. Thus instilling a mindset that fosters our shared commitment to self-accountability helps us see our impact on each other and adjust our efforts accordingly.

While this job description is intended to be an accurate reflection of the job requirements management reserves the right to modify add or remove duties and to assign other duties as necessary.

Berkadia as an equal opportunity employer celebrates our employees unique differences which we believe drives personal and company-wide innovation and creates a people-first culture where your career can take the long view. To achieve these goals we are committed to the full inclusion of all qualified individuals without regard to race religion age color national origin gender sexual orientation gender identity or expression marital status domestic partner status military and veteran status disability pregnancy parental status genetic information political affiliation or any other status protected by federal state and local laws.

In keeping with our commitment Berkadia takes the necessarysteps to provide a workplace free from harassment and discrimination as well as access and reasonable accommodations for individuals with you require reasonable accommodation to take part in the interview process please contact

You have rights under Federal and State employment laws. No question in this Application is intended to elicit information in violation of any such law nor will any information obtained in response to any question be used in violation of any such law. If you apply for this role you are acknowledgingBerkadias Application PolicyandBerkadias Privacy Policy. Please click the following links for more information about:EEOCEmployee Rights under the FMLAEPPA.