HR Generalist Advisor, Permanent, Birmingham
HR Generalist Advisor, Permanent, Birmingham
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
At EY were all in to shape your future with confidence.
Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
Join EY and help to build a better working world.
Role Title: EY Help HR Generalist Advisor (Senior Associate)
Reporting to: EY Help HR Manager
Location: Birmingham
The opportunity
In this role you will play an important part in the EY Help HR team. You will spend most of your time offering high quality first-line HR advice and guidance on a wide range of queries via our HR helpline email or chat function. Your key mission will be to advise on HR policy and practice relating to employment with EY. You will work with many internal teams in the TSS to resolve a range of queries including pay and benefits issues.
Your key responsibilities
- Provide a clear explanation of HR policy to employees and counselling managers on a wide range of subjects
- Make decisions and apply commercial judgement in dealing with HR policy issues e.g. parental leave flexible working etc.
- Appropriately guide employees and line management to help them navigate through the various People/HR intranet pages
- Record details of incoming calls emails and chats in a timely and accurate manner tracking through to closure/client resolution using ServiceNow
- Escalate queries requiring ongoing case support as appropriate to the EY Help HR Counsellor Advice Team or to the EY Help HR Team Leader as appropriate
- Ensure own comprehensive knowledge of the HR Intranet and share best practice with stakeholders
- Contribute to UK TSS and wider HR team by identifying trends or repeated queries or issues arising from HR policy or procedure
- Build and maintain recognised levels of excellent customer service
- Ensure compliance with the Data Protection Act at all times
- Contribute to UK TSS and wider HR projects and initiatives
- Commit to own personal development and completion of appropriate learning and development activities to ensure capability and skills are current
- Take responsibility for keeping abreast of EY HR policy and process developments
Skills and attributes for success
We are looking for people with a minimum one years HR professional experience (ideally gained in large corporate organisation) with knowledge of employment law and HR processes. As a successful candidate you will have the ability to demonstrate business knowledge as well as use of initiative and pro-activity. Previous experience within a service delivery environment including management of customer relationships in a front line role particularly providing advice by telephone.
This is an excellent Generalist role with progression opportunities into Employee Relations and case management.
To qualify for the role you must have;
- A Level qualifications or equivalent (CIPD)
- Knowledge of operational HR systems
- Ability to work to and enhance prescribed HR procedures
- Excellent communication and interpersonal skills with an ability to influence and manage stakeholder relationships
- Be able to work under pressure during busy periods in line with cyclical activities
- Be able to recognise and manage risk effectively
Ideally you will also have:
- Experience of working within a shared services centre environment.
What we look for
We are looking for an enthusiastic individual with excellent communication and customer service skills. If you are a true team player who commits to own personal development and flexibly supports other team members in response to work volumes the role is perfect for you.
What working at EY Offers
We offer a competitive remuneration package where youll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development and with My Reward you can select benefits that suit your needs covering holidays health and well - being insurance savings and a wide range of discounts offers and promotions. Plus we offer:
- Support coaching and feedback from some of the most engaging colleagues around
- Opportunities to develop new skills and progress your career
- The freedom and flexibility to handle your role in a way thats right for you
EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly and at times be based at client sites our flexible working arrangements can help you to achieve a lifestyle balance.
About EY
As a global leader in assurance tax transaction and advisory services were using the finance products expertise and systems weve developed to build a better working world. That starts with a culture that believes in giving you the training opportunities and creative freedom to make things better. Whenever you join however long you stay the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people well make our ambition to be the best employer by 2020 a reality.
If you can confidently demonstrate that you meet the criteria above please contact us as soon as possible.
Build your legacy with us.
Apply now.
EY Building a better working world
EY is building a better working world by creating new value for clients people society and the planet while building trust in capital markets.
Enabled by data AI and advanced technology EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance consulting tax strategy and transactions. Fueled by sector insights a globally connected multi-disciplinary network and diverse ecosystem partners EY teams can provide services in more than 150 countries and territories.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
