Senior Forecast Analyst
Senior Forecast Analyst
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Job Description
Were on a mission to make money work for everyone.
Were waving goodbye to the complicated and confusing ways of traditional banking.
After starting as a prepaid card our product offering has grown a lot in the last 10 years in the UK. As well aspersonal and business bank accounts we offer joint accounts accounts for 16-17 year olds a free kids account and credit cards in the UK with more exciting things to come beyond. Our UK customers can also save invest andcombine their pensions with us.
With our hot coral cards and get-paid-early feature combined with financial education on social media and our award winning customer service we have a long history of creating magical moments for our customers!
Were not about selling products - we want to solve problems and change lives through Monzo
UK RemoteBenefits Hear from the team
Our Workforce Management team
Were looking for an experienced and highly skilled Senior Forecast Analyst - Workforce Management (WFM) to join our team at Monzo. This pivotal role requires a forward-thinking individual with expertise in demand forecasting volume modelling and headcount planning to ensure optimal resource allocation across our customer operations and service teams. Youll be instrumental in using data-driven insights to predict business needs mitigate risks and present actionable strategies to senior leadership.
As part of the Workforce Management team youll be responsible for creating and maintaining accurate volume and headcount forecasts providing strategic guidance to leadership and driving continuous improvement in forecasting methodologies. Youll work closely with cross-functional teams including operations finance and customer service to optimise workforce deployment increase efficiency and enhance overall business performance.
What youll be doing
- Volume & Headcount Forecasting: Develop advanced data-driven volume and headcount forecasts using historical data seasonal trends business cycles and other relevant factors. Deliver accurate forecasts across all business units to support operations and service delivery.
- Forecasting Models: Design and implement sophisticated forecasting models that account for complex variables such as customer demand patterns advisor availability shift patterns and external factors (e.g. market trends seasonal events). Youll be skilled in modelling scenarios for various projects across different domains.
- Executive Communication & Reporting: Prepare clear concise and actionable executive-level reports and presentations on forecast accuracy trends and resource requirements. Provide regular updates to senior leadership on forecast performance insights and any potential issues or risks. Youll also be able to produce documentation for senior stakeholders.
- Data Analysis & Insights: Analyse large datasets identify patterns and trends and communicate key insights to stakeholders. Youll be proficient in using BigQuery and Looker to create visualisations and reports that inform decision-making.
- Collaboration & Cross-Functional Coordination: Work closely with operations people (HR) finance and other departments to align forecasting models with company goals and initiatives. Provide recommendations to improve resource management and staffing levels based on forecast outcomes.
- Continuous Improvement: Regularly evaluate the accuracy of forecasts and implement adjustments or enhancements to improve the quality of future predictions. Stay up-to-date with industry best practices tools and technologies to improve forecasting processes.
- Capacity Planning: Work collaboratively with our capacity planning team and long-term forecasting strategic teams. Youll assist with short-term and long-term capacity planning efforts by translating forecasted volumes into actionable staffing requirements ensuring service levels are met while optimising resource utilisation.
Wed love to hear from you if you have
- Demonstrable experience in workforce management volume forecasting and headcount planning ideally in a fast-paced high-growth environment (e.g. technology customer support operations).
- Expertise in WFM software and tools. Verint experience is preferred.
- Strong proficiency in SQL particularly with BigQuery.
- Advanced Google Sheets skills (advanced formulas pivot tables and data analysis).
- A proven track record of creating and managing sophisticated forecasting models that drive business outcomes.
- Experience presenting complex data to executive leadership and influencing decision-making through clear strategic communication.
- Excellent analytical skills with the ability to synthesise data identify trends and translate insights into actionable strategies.
And even better if you have...
- Familiarity with business intelligence and data visualisation tools especially Looker.
- Knowledge of workforce optimisation principles and methodologies.
- Experience with scenario planning resource modelling and strategic capacity planning.
- Strong interpersonal and communication skills with the ability to collaborate effectively with cross-functional teams and senior executives.
- The ability to work autonomously manage multiple priorities and thrive in a dynamic fast-paced environment.
Not ticking every box Thats totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo were dedicated to creating a diverse and welcoming team. If youre passionate about this role and keen to learn and grow with us we encourage you to apply even if you dont have everything thats listed just yet. Drop us your application wed love to hear from you!
Whats in it for you
40400 - 50000 share options.
This role can be based in our London office but were open to distributed working within the UK (with ad hoc meetings in London)
We offer flexible working hours and trust you to work enough hours to do your job well and at times that suit you and your team.
1000 learning budget each year to use on books training courses and conferences.
We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.
Plus lots more! Read our full list of benefits.
The application journey
1) Application
2) Video Call with a recruiter
3) Take Home Task
4) 2x Interviews
We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.
Closing date for the role is Thursday 26th at 6pm.
#LI-OH #LI-REMOTE
Equal opportunities for everyone
Diversity and inclusion are a priority for us and were making sure we have lots of support for all of our people to grow at Monzo. At Monzo were embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.
Were an equal opportunity employer. All applicants will be considered for employment without attention to age ethnicity religion sex sexual orientation gender identity family or parental status national origin or veteran neurodiversity or disability status.
If you have a preferred name please use it to apply. We dont need full or birth names at application stage
Required Experience:
Senior IC
Employment Type
Full Time
