Director Consulting Delivery (Data Lead)
Director Consulting Delivery (Data Lead)
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Job Description
Position Description:
CGI offers more than a job. We offer limitless opportunities to make a difference for the clients and communities we serve. Come join committed skilled and passionate people just like you. Explore CGI - your next career with Canadas leading IT firm.
Do you thrive in a challenging and fast-paced environment Are you excited about working with some of the worlds largest global companies Do you want the opportunity to tackle challenges and make a real difference We are seeking a Director Consulting Delivery to join our rapidly growing Atlantic Global Delivery Centre team.
As a Director Consulting Delivery the successful candidate will be responsible for end-to-end service delivery management client relationship management financial management and team leadership while managing service delivery for a large enterprise account and / or portfolio of accounts. To succeed you must be a customer focused process-oriented information technology professional with strong interpersonal and communication skills. You bring experience working with large multi-million dollar accounts and have a strong delivery focus. This director role will be responsible for the Data as a Service team and will be tasked with further elaborating and developing our Data Practice.
This role is onsite and can be located in Halifax NS or Moncton NB.
Your future duties and responsibilities:
Act as the primary delivery leader for a banking enterprise account and/or portfolio of accounts with responsibility for engagement financials client relationships and service delivery outcomes.
Service Delivery Management
Maintain a high level of client satisfaction by providing high quality high value services
Manage to SLAs and SLOs as appropriate
Manage client interactions meetings issues escalations and risks
Build / coordinate plans for continuous improvement and innovation initiatives
Apply CGI Quality principles methodologies processes and best practices which are in line with industry best practices
Identify opportunities to implement new technologies processes and application software optimization within the scope of the service
Client Relationship Management
Develop strong trusted relationships with internal and external clients by helping them achieve their goals through driving business outcomes via value-added services
Financial and Account Management
Assist in achieving CGIs business and strategic goals within a major account or portfolio of accounts
Meet or exceed budgeted revenue and margin targets
Develop and achieve forecasts
Manage team utilization
Develop annual account plans and budgets
Partner Management
Lead and manage a team of 25 employees (we call employees Partners at CGI)
Support the assignment recruitment and career development of team members in line with client needs and market evolution
Provide leadership mentoring training and coaching to team members and assist them in completing their delivery work efficiently and productively
Required qualifications to be successful in this role:
Strong background in Data (5 years) with hands-on technical skills
Minimum 8 years working in the Information Technology industry
At least 5 years of experience in a leadership role leading teams of more than 10 direct reports
IT professional services experience is required
Demonstrated deep understanding of and track record in IT service delivery
Proficiency in managing IT operations within budget and to a high degree of customer satisfaction
Solid financial skills and ability to work with complex financial models and P&L analysis
Solution development skills and expertise
Proposal development experience
Bachelors degree in computer science computer engineering or business or a combination of these disciplines
Asset Qualifications:
Experience supporting a banking client
ITIL certification in IT Service Management
PMI/PMP Certification
Knowledge of CMMI and ISO Quality management principles
Advanced degrees (such as Masters) are a strong asset
#LI-SSCGI
Skills:
- Client Management
- Communications Management
- Conflict Resolution
- Delivery Management
- Leadership
What you can expect from us:
Together as owners lets turn meaningful insights into action.
Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
At CGI we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process please let us know. We will be happy to assist.
Come join our teamone of the largest IT and business consulting services firms in the world.
Required Experience:
Director
Employment Type
Full-Time
