Patient Access Representative - Call Center Agent
Patient Access Representative - Call Center Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
WHO WE ARE & WHAT WE DO
Tallahassee Memorial Healthcare (TMH) is a private nonprofit community-based healthcare system that provides care to a 22-county region in North Florida and South Georgia. We are a career destination with over 6000 colleagues who reflect the diversity of our community.
TMH is the regions healthcare leader and top provider of advanced care with a 772-bed acute care hospital and the regions only:
- Level II Trauma Center
- Primary Stroke Center
- Level III Neonatal Intensive Care
- Pediatric Intensive Care
- The most advanced cancer heart and vascular orthopedic & surgery programs in the Panhandle.
Our system also includes a psychiatric hospital multiple specialty care centers six residency programs and more than 50 affiliated physician practices.
HOW YOULL MAKE AN IMPACT
As the first point of contact with patients candidates must have excellent customer service skills and the ability to multitask in a fast-paced environment. This role is responsible for answering documenting and routing calls efficiently to over 10 provider teams. Agents must process high call volumes over 800 calls per day while ensuring accurate information and a positive patient experience.
Reports:
Manager
Supervises:
None
Required Education:
Required: High School Diploma or equivalent; Preferred: Associates Degree Medical Terminology or Health Care Management
Required Experience:
Minimum: 1 year of job-related experience; previous experience demonstrating direct customer service. Must possess excellent verbal and written communication skills.
Preferred: 2 years of job-related experience; previous experience demonstrating direct customer service within a call center setting.
Required Certification/License/Registry:
None
WHAT YOULL NEED TO APPLY
Required Education:
Required: High School Diploma or equivalent; Preferred: Associates Degree Medical Terminology or Health Care Management
Required Experience:
Minimum: 1 year of job-related experience; previous experience demonstrating direct customer service. Must possess excellent verbal and written communication skills.
Preferred: 2 years of job-related experience; previous experience demonstrating direct customer service within a call center setting.
Required Certification/License/Registry:
None
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If you are interested in becoming a part of TMHs legacy of quality & compassionate healthcare we want to know you.
Please submit your application & resume TODAY! We look forward to speaking with you.
Tallahassee Memorial HealthCare is an equal opportunity employer and drug-free workplace. All employment is contingent upon successful completion of a drug screen background check reference verification health assessment and credential/license verification.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
