Customer Care Onboarding Representative
Customer Care Onboarding Representative
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Salary Not Disclosed
1 Vacancy
Job Description
Customer Care / Onboarding Representative
Remote South Africa
Monday to Friday 8 AM 5 PM MST/PST
$1500 $1800 USD/month (Depending on Experience)
Independent Contractor
About the Company
We re on a mission to make home renovations exciting not stressful. Based in the U.S. our company helps homeowners bring their dream spaces to life by handling everything from design to remodel. We re all about clear communication high standards and making the process easy from start to finish.
About the Role
We re looking for a dedicated and detail-oriented Customer Care / Onboarding Representative who can be the reassuring voice for our clients after they ve signed on with us. If you love building relationships solving problems calmly and keeping things organized you ll fit right in.
This is not just customer support you ll be the main point of contact for clients throughout their project ensuring they feel informed heard and confident every step of the way.
What You ll Be Doing
Review sold job paperwork to ensure everything is accurate and complete
Call new customers to walk them through their project details and confirm they know you re their go-to contact
Keep clients updated on their job status and next steps
Answer incoming calls from customer especially if they re upset and handle concerns with patience and professionalism
Gather all necessary information about issues and hand it off to the right team member for resolution and scheduling
Keep detailed up-to-date records in our CRM and communication tools
What We re Looking For
3 years in customer service onboarding or account management preferably in a fast-paced setting
Excellent clear English (C1 level or higher) you know how to calm and reassure people
Tech-savvy and comfortable with CRMs and phone systems
Friendly patient and solution-oriented even when customers are upset
Highly organized and detail-focused nothing slips through the cracks
A team player who genuinely cares about delivering a great client experience
If you re someone who loves helping people feel supported and informed and you thrive on keeping things running smoothly behind the scenes we d love to meet you. This is more than customer care it s about making every project stress-free for our clients.
Employment Type
Full Time
