Student Advising Coordinator

Job Description:

ABOUT THE CHICAGO SCHOOL

The Chicago School educates the next generation of change-makers in innovative theory and culturally competent practice to strengthen the integrated health of individuals organizations and communities. We enroll over 6000 students across 40 academic programs culminating in a bachelors masters or doctoral degree or a professional certificate and our unique approach to impact-focused education has made us a leading nonprofit university for more than 40 years.

As an employee at The Chicago School you can become a member of a university community committed to true inclusion and equity. At The Chicago School we celebrate individuals of all backgrounds and identities for who they are and what they can contribute. We take pride in hiring and retaining the most dynamic talented and passionate professionals who will help us continue to innovate for decades to come.

POSITION SUMMARY

The Student Advising Coordinator provides a wide range of student service duties and responsibilities within the Student Advising Division to ensure all prospective incoming and current students receive support in financial inquiries throughout their program. This role will collaborate closely with the Director of Student Advising to address student issues and offer solutions efficiently and effectively. This position is housed within the Student Support Team and will work directly with Student Support Counselors Academic Advisors Admissions and Academic Departments to provide immediate assistance in student finance and registration issues.

This is a hybrid position with three days per week on campus.

PRINCIPLE DUTIES

Recruitment/Admissions

Assist the Director of Student Advising in relaying pertinent information to admission representatives on student budgeting award eligibility and finance options for prospective students in need.

Provide guidance on financial aid and student account inquiries for students on pending financial action list. Manage hold overrides and collaborate on solutions to support student persistence.

Attend New Student Orientation to provide real-time support to students encountering issues heading into matriculation.

Funding/Student Finance

Assist students with a range of complex enrollment and billing issues and provide budgeting options to ensure program funding is readily available.

Work with potential Re-entry students to review eligible financial aid packaging amounts and determine course sequencing in collaboration with academic departments.

Implement proactive advising strategies to identify and assist financially and/or academically at-risk students ensuring appropriate resources and support are reviewed.

Student Support/Advising

Maintain a small caseload of students within their assigned college and offer a full range of advising and Student Support services.

Assist prospective students in Student Support-related paperwork and processes.

Advise students faculty and staff on university policies and procedures.

BASIC QUALIFICATIONS

Bachelors Degree required (Masters preferred)

Prior experience in student finance at the university-level or Financial Aid

Working knowledge of student advising and counseling techniques

Strong verbal and written communication skills

PREFERRED QUALIFICATIONS

The ability to display professionalism in all interactions

Experience with building or managing effective student support initiatives

The ability to collaborate with diverse individuals and teams and work effectively within a matrix organization

Excellent writing interpersonal and technological skills including the use of Microsoft Office

COMPENSATION: This is a full-time hourly position with a range of $26.41 - $27.18 per hour.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

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