Customer Service Advisor - Call Centre (FTC)
Customer Service Advisor - Call Centre (FTC)
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1 Vacancy
Job Description
6 Months Fixed Term Contract
37 hours per week (Full Time)
Join us in making a real difference for our customers apply today and become a valued part of our Customer Services team!
At Thrive Homes were looking for a Customer Service Advisor to play a key role in supporting our customers to access essential housing services such as raising repairs managing their tenancy and more. Youll be the first point of contact providing clear friendly and effective guidance across a wide range of enquiries.
Using a variety of communication channels youll ensure every customer feels heard and supported.
If youre ready to be a true customer champion and help us deliver excellent service every day wed love to hear from you!
Other Responsibilities:
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Providing a compressive range of advice guidance and support for our internal and external customers in line with business and team objectives - via different channels i.e. digital services (inbound/outbound) email text phone and written correspondence.
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Managing customer expectations in line with Thrives Service Offer and adherence to policy.
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Diagnosing repair requests and scheduling work for repairs and home visits for relationship managers and property services.
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Advising Customers on housing and property related enquires to achieve resolution at FPOC.
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Advising both internal and external customers on all housing-related matters.
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Escalate ongoing issues H&S and compliance - to ensure the relevant business function is informed.
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Collaboration and support across the team Relationship and Property Services and wider business to achieve resolution of issues.
Requirements:
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Having tangible experience in applying customer service or business administration qualifications is important for this role.
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It is essential to have similar experience within a customer service or repairs role. Additionally a background in housing would be beneficial.
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Excellent communication and active listening skills are essential for effectively engaging with customers.
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Strong problem-solving abilities including the capacity to analyse complex issues and provide innovative solutions are a must.
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A positive empathetic attitude and the ability to adeptly handle a diverse range of customer interactions while maintaining a high level of professionalism are vital for success in this position
Closing date: 30th June 2025
Provisional interview date: 26th June 2025
Specific roles within Thrive are subject to a basic DBS check the successful applicant(s) will be contacted by our People Team if this applies to their role.
We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
INDMED
The Company
Thrive Homes is an award-winning housing association with a strong track record in the housing sector and ambitious plans. Thrive exists to provide good quality affordable homes and services enabling the development of communities where people can manage over 5000 properties and are continuing to build new homes each year.
Thrive is proud to deliver flexibility for employees to work in a manner that suits their wants/needs best. Our SMART working policy allows individuals to take full control of their productivity by offering a choice between working in-house or away from the office. This means that successful candidates have the freedom to work as little or as often as they like from Thrives state of the art offices.
The Benefits
Benefit 1
Benefit 2
Benefit 3
Benefit 4
The Values
- Innovation
We are creative and fearless in our work.
- Accountability
We take ownership of our work and lead from the front.
- Teamwork
We collaborate widely and build supportive environments.
Generous family friendly provision
Pension
we will pay double your contribution (up to 10%).
Discretionary Bonus
Life assurance
a payment of 3x your salary
Virtual GP Service
(available 24/7)
Wellbeing reward scheme
(earn vouchers through a health app)
Free Financial Advisor service
(includes savings mortgage debt & pension advice)
A range of engagement activities aimed at building team morale supporting both physical and mental health and celebrating all things that make us different!
Buy or Sell annual leave
You will receive basic 25 days annual leave p/a increasing by length of service (up to 30 days)
Cycle to work
Retail Vouchers & Discount Scheme
PLACEHOLDER 4
Car Benefit scheme
Health Cash Plan
facility to claim cashback for dental optical and physiotherapy costs alongside wellness services.
Annual Health Screening
(BUPA)
PLACEHOLDER 8
Thrives Approach
Thrive is an exciting place to work. We challenge ourselves and others to deliver results and think differently. We share positive experiences and messages with trust and respect at the core of every relationship. Our leaders adopt a coaching and mentoring approach - enabling and empowering others to deliver. We embrace change and encourage a strong focus on positive outcomes. We value agile working arrangements from our offices in Apsley Hertfordshire and we pride ourselves on looking after our colleagues by offering progressive careers and a full range of modern continue to grow as an organisation and aim to attract the very best people.
Thrive homes are committed to fostering cultivating and preserving a culture of diversity equity and inclusion. This commitment is at the core of our understanding the importance of different voices experiences perspectives and backgrounds. We actively encourage all applicants that are suitable for the role from diverse career paths and backgrounds and from all sections of the community.
As committed members of Inclusive Employers and a Disability Confident Committed employer we remain steadfast to a fair recruitment process. If you have any accessibility needs and require reasonable adjustment please contact us.
Specific roles at Thrive are subject to a basic DBS check.
Documents
Required Experience:
Contract
Employment Type
Temp
