German-Speaking Customer Service Agent for Malta office
German-Speaking Customer Service Agent for Malta office
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Job Description
Location: Malta
Full-Time On-site / Hybrid / Remote Options (depending on company preference)
About the Role
Are you a people person with a passion for helping others Do you speak fluent German and have excellent communication skills in English Join our dynamic and multicultural team in beautiful Malta as a Customer Service Agent!
Were looking for a friendly proactive and detail-oriented individual to provide top-tier support to our customers. Youll be the first point of contact helping resolve queries efficiently while delivering an outstanding service experience.
What Youll Do
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Handle incoming queries from German-speaking customers via phone email and live chat.
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Provide clear accurate and friendly support on product/service issues.
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Guide customers through troubleshooting steps or processes.
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Maintain detailed records of customer interactions in the CRM system.
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Collaborate with internal teams to escalate and resolve issues.
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Continuously work on improving customer satisfaction.
What You Bring
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Fluency in German (C1 or higher) and strong English communication skills.
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Experience in a customer support or contact center role is a plus (but not a must!).
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Tech-savviness and comfort with online tools and systems.
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A problem-solving mindset and a positive attitude.
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Willingness to relocate to Malta or already based here.
What We Offer
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Competitive salary and performance-based bonuses.
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Relocation support (if applicable).
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Flexible working options (hybrid or remote depending on the role).
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Paid training and growth opportunities.
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Health insurance and wellness programs.
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Friendly international team and modern work environment.
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Work-life balance and sunny island life in Malta
Employment Type
Full Time
