NOC Technician I
NOC Technician I
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Job Description
NOC Technician I needs 1-3 customer service tech helpdesk
NOC Technician I requires:
8a-5p
Hybrid
NOTAMS
Heavy call center
Inbound calls
Associate technical degree or equivalent work experience required.
Experience in a centralized repair troubleshooting and testing environment required
NOC Technician I duties:
Open trouble tickets and perform initial triage; provide break/fix action to resolve network issues.
Provide end-to-end support for issues within defined areas of responsibility and document/track incidents in ticketing system.
Respond to customer inquiries and problems; respond to network activities including support of service level agreements.
Perform duties in accordance with documented methods of procedures and technical job aides.
Employment Type
Full Time
