Director of HR & Client Success
Director of HR & Client Success
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1 Vacancy
Job Description
Director of HR & Client Success
Location: Hybrid (Must be based in or around Atlanta GA)
Were not just delivering HR services. Were building long-term partnerships that transform clinics.
The Wilkinson Firm is a SHRM-certified HR and workforce strategy firm focused on the unique needs of behavioral and mental health providers. We partner with outpatient clinics therapy practices and community-based organizations to provide real-time real-world HR support that actually sticks.
Now were hiring a Director of HR & Client Success to lead service execution across a portfolio of high-impact client relationships.
This isnt a back-office role. Youll be front and center managing delivery strengthening retention and serving as the strategic HR partner for clinical and administrative leaders across the country.
What Youll Own
- Serve as the lead HR advisor & partner for assigned client accounts - managing service timelines compliance outcomes and day-to-day delivery
- Own the full lifecycle of HR services across policy development compliance leave management audits coaching and documentation
- Lead Quarterly Business Reviews (QBRs) track client retention and satisfaction and identify opportunities to expand services
- Work closely with the COO on HR operations and collaborate with the CRO to support client renewals and upsell opportunities
- Ensure all HR service deliverables are on time audit-ready and aligned with client expectations
- Build trust with clinical directors executive teams and founders and act as a stabilizing presence for their internal people operations
- The internal HR framework for our team including foundational processes tools training performance management and more
- Leading culture DEI and development efforts for the organization both internally and externally
What Were Looking For
- 7-10 years in HR leadership consulting or delivery preferably with experience supporting clinical or nonprofit organizations
- SHRM-CP/SCP or PHR/SPHR (or able to obtain within 6 months)
- Proven record managing a $750K book of business and achieving a high level of client satisfaction across multiple accounts
- Experience creating and delivering HR policies handbooks I-9 programs onboarding flows and compliance systems
- Executive presence with ability to advise coach and communicate clearly with clinical leaders
- Tech-savvy and delivery-driven: youll use tools like HubSpot SharePoint and Microsoft Planner to track progress and deliver at scale
- Able to balance strategy and execution through vision and hands-on execution to meet timeline and budget deliverables
The Clients Youll Support
- Outpatient behavioral health clinics
- Community-based mental health providers
- Multi-site therapy practices
- Founder-led organizations scaling across multiple states
Our clients depend on us to protect their compliance strengthen their leadership and reduce their HR burden and they stay because we deliver.
Growth & Compensation
- Play a leading role in shaping and building a high-growth start-up
- Upon successful activation & delivery of client services earn a competitive base salary lucrative performance-based incentives
- Path to C-Suite opportunities based on tenure impact and growth
- Remote flexibility with travel up to 20% for client visits events or team retreats
- Collaborative culture where HR is viewed as a strategic partner and growth function not a cost center
Employment Type
Full Time
