French Speaking Customer Relations Specialist

We are a leading global business process outsourcing (BPO) company partnering with a prominent client on a significant project focused on delivering exceptional client relations. We are expanding our team in the vibrant city of Porto and are seeking passionate customer-focused individuals to join us. We pride ourselves on a supportive and dynamic work environment offering ample opportunities for professional development and career progression.

The Opportunity: We are seeking an enthusiastic and client-driven French-Speaking Client Relations Specialist to join our on-site team in Porto. In this crucial role you will be the primary point of contact for our French-speaking clients providing comprehensive support and ensuring a seamless and positive experience. This is an excellent opportunity for individuals eager to start or advance a career in client relations as prior experience is a plus but not a strict requirement we believe in nurturing talent and providing comprehensive training to equip you with all the necessary skills.

Key Responsibilities:

• Client Communication: Engage proactively with French and English-speaking clients via various channels (e.g. phone email chat) to address inquiries provide information and offer solutions.
• Issue Resolution: Efficiently and empathetically troubleshoot and resolve client concerns related to services accounts or technical matters escalating complex issues to appropriate internal teams when necessary.
• Information Provision: Clearly communicate service details policies and relevant information to clients ensuring understanding and satisfaction.
• Relationship Building: Develop and maintain strong positive relationships with clients fostering loyalty and trust.
• Documentation: Accurately document all client interactions inquiries and resolutions in our CRM system ensuring thorough record-keeping.
• Feedback Loop: Identify recurring client issues or trends and provide valuable feedback to internal teams to contribute to continuous service improvement and process optimization.
• Quality Assurance: Strive to meet and exceed individual and team performance targets including quality scores resolution times and client satisfaction ratings.

What We Are Looking For:

• Language Proficiency: Native or near-native fluency in French (both spoken and written) is essential. A strong professional working proficiency in English is also required for internal communication training and potential client interactions.
• Customer/Client Focus: A genuine passion for helping people a strong commitment to providing outstanding client service and a proactive approach to understanding client needs.
• Communication Skills: Excellent verbal and written communication abilities with a clear patient and empathetic approach. Ability to articulate information clearly concisely and persuasively.
• Problem-Solving Skills: The ability to listen actively analyze situations identify root causes and think critically to find effective and client-centric solutions.
• Organizational Skills: Strong attention to detail and the ability to manage multiple client interactions and tasks concurrently in a fast-paced environment.
• Tech-Savvy: Comfortable navigating various software applications CRM systems and general computer applications.
• Adaptability: The ability to learn quickly adapt to new processes and client needs and work effectively in a dynamic and evolving environment.
• Team Player: A positive attitude and willingness to collaborate with colleagues and cross-functional teams to achieve common goals.
• Prior Experience (Good to Have Not Mandatory): While any prior experience in customer service client relations or a similar client-facing role is a plus it is not a mandatory prerequisite. We provide comprehensive paid training to equip you with all the necessary skills and knowledge.

What We Offer:

• Competitive Salary: A competitive remuneration package that recognizes your skills and dedication.
• Comprehensive Benefits: Access to excellent health and life insurance coverage for your well-being and security.
• Career Growth: Significant opportunities for professional development and career advancement within our expanding global organization. We are committed to fostering talent and providing clear pathways for internal promotion and diverse career trajectories.
• Full Paid Training: Extensive training program to familiarize you with the project client-specific processes tools and best practices.
• On-site Role: Work in a modern office environment in the beautiful and culturally rich city of Porto fostering strong team collaboration and immediate support.
• Equipment Provided: All necessary work equipment will be supplied by the company ensuring you have the tools to succeed.
• Relocation Package: For candidates joining us from abroad we offer a comprehensive relocation package that includes flight tickets to Porto and initial accommodation support in Porto to ensure a smooth and comfortable transition to your new home.
• Dynamic Team: Be part of a diverse multicultural and supportive team in one of Europes most charming cities.

How to Apply: If you are a French-speaking individual with a passion for client relations a commitment to exceptional service and are excited about working in a vibrant international environment in Porto we encourage you to apply! Please submit your CV and a concise cover letter outlining your motivation for this role.