Senior Associate - IB Support
Senior Associate - IB Support
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Job Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI.
We are inviting applications for the role of SA IB Support
In this role you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement Active user of Internet and online applications.
Responsibilities
Overall responsibility for quality and timeliness of process delivery.
Manage the Installed Base data for stakeholder.
Works as an admin for the IB application and work towards data quality improvement & provide data insights and analysis.
Gain understanding of processes process upstream/downstream different logics and general operating environment.
Responsible to demonstrate capacity for critical thinking and analysis.
Provide AdHoc support to Customer requirements.
To provide improvement ideas for the process & ready to learn digital tools like Python.
Close Interaction with Customer & business.
Able to manage clients independently
Endeavor to maintain a high VOC Voice of Customer Score.
Responsible to showcase strong work ethic with the ability to work well both independently and within the context of a larger team-oriented environment
Creating and maintaining a positive & open work environment
Qualifications we seek in you!
Minimum qualifications
Post Graduate or Graduate degree or equivalent qualification.
Good Knowledge of data management MS Excel Python are preferable.
Good Communication skills.
Preferred qualifications
Problem solving skills with customer centric approach Demonstrated proficiency with written English and with neutral English accent
Must be able to work on a flexible schedule (including weekend shift )
Strong attention to detail.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. For more information visit . Follow us on Twitter Facebook LinkedIn and YouTube.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Required Experience:
Senior IC
Employment Type
Full-Time
