Student Success Associate

About us

We are Kraftshala. We are an online skilling institution committed to playing the long game of building a transformative educational experience for the masses. We call this Scaling with Soul.

Scaling with Soul to us means we always prioritise student outcomes specifically our Placement Rate (percentage of students placed)- over other metrics such as number of enrolments or company valuation in the coming year.

This is of course easier said than done. There are painful choices to be made at every stage from admissions to training to placements that wouldnt have been needed were we willing to give up on either of high quality or scale.

But in the long run we believe that our obsession over these student outcomes will earn Kraftshala the trust of Indian students their families recruiters and the broader ecosystem.

Thats why we make each of our Placement Reports public capturing how many students are placed in each batch in what companies at what salaries etc.

We dont need to. None of our competitors do (though wed be happy to be proven wrong and have more educators join us!). Simply put we have tasted the benefits of an education model grounded in high quality paired with the transparency of student outcomes and now cannot imagine doing it any other way.

We are not the largest in terms of enrollments. Nowhere close actually. Not yet.

However we are proud to be one of the largest if not the largest already in terms of actual verifiable placements.

And in terms of Placement Rate the metric that matters most to us we are the absolute best in edtech. In the last 2 years we have placed more than 1800 students with a Placement Rate of 94% (and improving).

This is our long game- to Scale with Soul. We invite you to join us for the play.

Funding

Kraftshala is backed by a number of eminent investors including:

• Phanindra Sama and Sudhakar Pasupunuri co-founders at Redbus and early investors in unicorns like Unacademy
• Amit Kumar Agarwal Saurabh Garg and Akhil Gupta co-founders at (the worlds largest NoBrokerage Property Site and Indias first realty startup unicorn)
• Sujayathi Ali Co-founder at ShopUp and Voonik
• Doreswamy Nandkishore (Former Fortune 100 CEO Head of Asia Oceania Africa for Nestl S.A. and Professor ISB)
• Pallav Jain and Sarfaraz Khimani (co-CEOs of Performics Indias largest SEO/ performance marketing agencies)

What do we value (the Kraftshala Kode)

Kraftshala is on a mission to become the largest career launchpad in the world.

This is why Team Kraftshala is for the ambitious the forever-learners and most of all for those who live to add value to others. In a world where education companies often lose sight of their core we aim to Scale with Soul to offer greater value to each stakeholder (including our team) everyday we get bigger. Joining Kraftshala now means becoming part of a story still in its early chapters- one youll help shape with your ideas actions and leadership.

Here are things we care for:

• We seek avalue-addingmindset in prospective team mates. Folks who demonstrate a capacity to understand their users needs and combine it with a willingness to go the extra mile to deliver fit right in.
• We valueproblem-solvingskills. We look at problems objectively work backwards from the user solve for root causes and make decisions for long-term good instead of short-term gain. We dont let processes or hierarchies get in the way of adding value.
• We believespeedmatters enormously in business. We value people who move with urgency have a bias for action and are willing to take calculated risks in the face of uncertainty.
• We look for people with highlearning agility the truth seekers who pursue the best data ideas and solutions with rigour and open-mindedness and are constantly working to become better today than yesterday.
• We admire people withambition & courageto take on large goals. We are seeking to build a team of self-starters who demonstrate high ownership.
• We aim forconsistency and reliabilityand expect the same from others. Predictability just makes everyones life a lot smoother.
• We believe people who demonstratecandour with careare the most effective: real open and direct in communication while still being highly empathetic.
• We have learnt that Scaling with Soul requiresfrugality. Resource constraints help sharpen focus and breed inventiveness.
• We arepractical optimists. Our team strongly believes in a better future and takes joy and pride in the fact that we are playing our part to make that future a reality.

Role Description

As part of the Associate - Program Management profile you will be responsible for student experience and taking them through an epic journey of growth and discovery! Your goal would be to lead and execute various activities that lead to a gold-standard experience for students. Please read below to know more about the role :

Program Management

• Take charge of the entire learning expedition ensuring every student achieves their learning goals while enjoying a delightful learning experience.
• Be the friendly face that students turn to first eagerly solving their questions and fostering positive relationships with them.
• Manage all aspects of Program Management from arranging online sessions to coordinating evaluations and presentations. Youll get to interact with a diverse range of stakeholders from senior managers and team leads to brilliant industry experts.
• Monitor each participants progress closely using program trackers to craft personalized support.

Process Optimization

While working with a large set of students student experience becomes a function of the processes designed to deliver it and so youll be:

• Discovering ways to improve efficiency in our daily processes in order to enhance student experience.
• Utilizing an array of tools softwares and platforms to automate processes in order to minimize human intervention and ensuring a flawless and effortless delivery of our programs.

Must-Have Skills

• Ability to clearly and crisply communicate ideas both verbally and in writing
• High accountability and responsibility to ensure flawless execution on a day-to-day basis
• Working knowledge of MS Office (Excel and Powerpoint)
• Empathy and a high Emotional Quotient to actively engage with students understand & solve their queries
• Demonstrated ability to take ownership and drive results to independently manage a set of programs
• Attention to detail - Spotting issues that could cause errors and delays and affect quality preferably before they snowball
• A structured approach to problem-solving that involves struggling with the problem until you are able to isolate the Why before coming to a solution

Recruitment Process

As a small team its imperative that we get to know each other before taking the leap. We want to ensure you succeed in your role within our team. Each conversation with us will last about 30-60 minutes. Typically the whole process takes between 8 - 15 business days depending on your and our schedules and will be a mix of online and in-person interactions.

• Setting Expectations:This will be a call to understand your profile briefly and share the details of the selection process.
• Skill Assessment Task:This will be a task that assesses you on some of the core skills youll need to succeed in this role.
• Technical conversations:These will be calls with our current Program Management team wherein you can expect to be evaluated on the competencies needed for the job (mentioned above).
• Culture fit conversation:This will be a conversation with one of our founders to ensure that there is a fit with the Kraftshala Kode.
• Extending an offer:If all goes well we will extend an offer that will mention the relevant details.

Location

Delhi