drjobs Senior Help Desk Technician

Senior Help Desk Technician

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1 Vacancy
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Job Location drjobs

Dharmapuri - India

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

As a Senior Help Desk Technician at Lightcast you will be a critical part of our IT support team providing technical assistance and support to employees. This career-level role is designed for an experienced IT professional with a deep understanding of IT systems excellent problem-solving skills and a passion for delivering exceptional customer service. You will lead technical initiatives and mentor junior team members.

Major Responsibilities:

    • Technical Support: Resolve complex hardware software and system issues for end-users across platforms (Windows macOS Linux).
    • Incident Management: Lead incident response ensuring timely resolution and escalation when necessary.
    • Knowledge Base: Contribute to and maintain documentation of known issues best practices and troubleshooting guides.
    • Problem Ownership: Take initiative in resolving challenging technical problems collaborating across IT teams as needed.
    • Documentation: Accurately record all support interactions and resolutions in the helpdesk system.
    • Security Compliance: Enforce and support company-wide IT security policies and compliance standards.
    • Procurement & Licensing: Manage purchases of hardware/software license renewals and subscription tracking.
    • Asset Management: Oversee inventory and lifecycle management of all IT assets.

Skills/Abilities:

    • 5 years of hands-on IT support experience with a focus on troubleshooting and issue resolution.
    • Strong knowledge of Windows OS and Microsoft Office; familiarity with macOS and Linux environments.
    • Proven problem-solving abilities with strong attention to detail.
    • Excellent communication and interpersonal skills.
    • Experience with asset management and support tools (e.g. ticketing systems remote support tools).
    • Familiarity with cloud environments (AWS preferred) and infrastructure-as-code tools (e.g. Terraform Pulumi).
    • Knowledge of ITIL ISO 27001 and accessibility standards (e.g. WCAG) is a plus.
    • Proficiency in automation scripting (e.g. Python PowerShell JavaScript) is highly desirable.


Required Experience:

Senior IC

Employment Type

Full-Time

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