Customer Service Coordinator
Customer Service Coordinator
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
At EY youll have the chance to build a career as unique as you are with the global scale support inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better too. Join us and build an exceptional experience for yourself and a better working world for all.
The opportunity
We are looking for adynamic person tojoin ourWorkplace Service Group (WSG)team helping to support the important business enablement functions that keep our organization running strong. As a driven administrative professional you will work across teams to provide the knowledge resources and tools that help EY deliver exceptional quality service to our clients win in the marketplace and support EYs growth and profitability.
Your key responsibilities
You are a resolute professional in facility services who takes pleasure in collaborating with team members. You strive to comprehend and predict client requirements with the aim of surpassing their expectations. Additionally your primary duties will encompass:
- Diligently track and manage the invoicing process for multiple vendors to ensure accuracy and timely payments.
- Strategically schedule and align professional photo shoots with external photographers and in-house teams.
- Proactively handle maintenance requests collaborating with property management to ensure swift resolution.
- Assist with the delivery of excellent client support along with the organization of meeting rooms
- Regularly monitor and replenish office supplies to maintain full stock levels.
- Uphold the highest standards of cleanliness and create an inviting atmosphere in meeting spaces.
- Vigilantly identify and report any inconsistencies in office furnishings to ESS leadership.
- Produce comprehensive reports for management to facilitate informed decision-making.
- Contribute to the workplace services team by adeptly handling administrative tasks including mail services print requests and distribution.
- Assist the Catering team with the meticulous setup and breakdown of catering arrangements for meetings and events
- Offer flexible support for Reception duties ensuring seamless front desk operations as required.
Skills and attributes for success
- Experience in providing exceptional customer service
- Strong analytical and logical skills
- Develop and maintain relationships to efficiently leverage expertise
- A commitment to fostering a strong team culture to ensure success
- Establish and maintain relationships to effectively leverage our skills
- Sound judgement regarding confidential and sensitive matters
- Proven ability to meet multiple and/or unexpected deadlines in a demanding environment
- This role involves interaction with clients operating nationally and globally where fluency in French and English is required. Bilingualism in both French and English is therefore a requirement of this role
To qualify for the role you must have
- Post-secondary education and/or relevantexperience
- Professional services firm experience
- Facilities experience
- Work schedule of from Monday to Friday 10:00 am to 7:00 pm
What we offer
We offer a competitive compensation package where youll be rewarded based on your performance and recognized for the value you bring to our business. In addition our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a discretionary bonus program a comprehensive medical prescription drug and dental coverage a defined contribution pension plan a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year statutory holidays and paid personal days (based on province of residence) and a range of exciting programs and benefits designed to support your physical financial and social well-being. Plus we offer:
- Support and coaching from some of the most engaging colleagues in the industry
- Learning opportunities to develop new skills and progress your career
- The freedom and flexibility to handle your role in a way thats right for you
Diversity and Inclusion at EY
Diversity and inclusiveness are at the heart of who we are and how we work. Were committed to fostering an environment where differences are valued policies and practices are equitable and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism advancing gender equity and women in leadership advocating for the 2SLGBTQIA community promoting ourneuroinclusionand accessibility initiatives and are dedicated to amplifying the voices of Indigenous peoples (First Nations Inuit and Mtis) nationally as we strive towards reconciliation. Our diverse experiences abilities backgrounds and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work they bring their best and are empowered to build a better working world.
EY Building a better working world
EY exists to build a better working world helping to create long-term value for clients people and society and build trust in the capital markets.
Enabled by data and technology diverse EY teams in over 150 countries provide trust through assurance and help clients grow transform and operate.
Working across assurance consulting law strategy tax and transactions EY teams ask better questions to find new answers for the complex issues facing our world today.
Required Experience:
IC
Employment Type
Full Time
