Assistant Vice President- Order to Cash GPO

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today. Get to know us at and on LinkedIn X YouTube and Facebook.

Inviting applications for the role of Assistant Vice President Order to Cash GPO

In this role you will be responsible for OTC GPO. Needs to focus on continuous process improvement and adaptive to change. Develop & manage effective working relationships in the organization and actively liaise with all key stakeholders. Develop and document business processes and accounting policies to maintain and strengthen internal controls.

Responsibilities
Be a specialist in the Domain of OTC and drive projects for aligning to Global Design
Excellent knowledge of ERP Applications Workflow Tools etc.
Drive Digital implementations of new tools troubleshoot issues and customize digital implementations.
Train teams on digital tools implementation and drive adoption
Coordinate within the team & ensure all vital information is compiled reviewed and approved (if necessary) for credit memos refunds credit investigations client billings overdue invoices credit policy and applying and balancing AR
Supervise and report out the progress of projects
Assess actual performance against standards to determine whether the team is on target to reach goals and takes corrective actions as necessary
Build a relationship with all internal and external partners drive cross-sales for customer
Ensure timely resolution of customer / raised issues along with root cause analysis to avoid reoccurrence
Share best practices with a customer and identify areas of improvement within processes (Credit Billing Collections Dispute & reconciliation process)
Should be able to mentor guide influence & empower the team to achieve targets/metrics
Identify & implement standardization within processes across the region
Drive growth of business and build relationships with customers globally
Ability to lead & build strong teams from a domain standpoint along with digital tools & influence multiple internal & external partners on the process adaptations
Ability to build client partnerships & work in an ambiguous environment
Sound financial & commercial Business Understanding
Should have been a part of the transition process done due diligence or solution identification
Multi-Tasking skills in project delivery deadlines and budget
Resource needs to be upbeat confident outspoken & strong in communication
Strong understanding of tools available in the market example get paid

Qualifications we seek in you!
Minimum Qualifications / Skills
Rank holder Chartered Accountant/ Graduate from top Commerce colleges
Own end-to-end client service delivery and P&L
Be a key driving force in managing new/existing relationships with a set of valuable clients leading to a healthy P&L
Develop a strategy for winning and transitioning new deals while running and growing the existing relationships
Be responsible for ensuring the right solution is proposed for new deals actively participating in the deal process aiding and enabling robust transitions delivering ongoing client satisfaction through consistent high-class service delivery and thereby ensure high NPS cross-sell and profitability
Lead the way in implementing new technologies in operations and display a strong executive presence
Engage in building collaborative teams that align and work to achieve Genpact and Client goals

Preferred Qualifications/ Skills
Prior OTC process & project management experience
LSS certification

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.