HR Associate
HR Associate
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Job Description
Join us as we work to create a thriving ecosystem that delivers accessible high-quality and sustainable healthcare for all.
athenahealth is a progressive innovation-driven software product company. We partner with healthcare organizations across the care continuum to drive clinical and financial results. Our expert teams build modern technology on an open connected ecosystem yielding insights that make a difference for our customers and their patients. We maintain a unique values-driven employee culture and offer a flexible work-life balance. As evidence of our rapid growth and industry leadership we were acquired by the worlds leading private equity firm Bain Capital in 2021 for $17bn! and we have many new strategic product initiatives.
We are headquartered in Boston and our other offices are located in Atlanta Austin Belfast and Burlington. In India we have offices in Chennai Bangalore and Pune
Position Overview: We are looking for an HR Associate to join our askHR team in Bangalore.
The Team:askHR is the primary HR service delivery function at Athenahealth acting as the first point of contact for employees. Our global HR team supports over 7000 employees collaborating with Centers of Excellence (COEs) and partner organizations across the entire employee lifecyclefrom Recruiting and Onboarding to Compensation Benefits Talent Development and Payroll.
Why Join Us
- Join a global HR team supporting over 7000 employees at the forefront of healthcare technology and services.
- Advance your career as an HR professional through comprehensive hands-on experience across all HR functions.
- Play a pivotal role in shaping the employee experience at athenahealth. Collaborate daily with dedicated welcoming and humble colleagues and stakeholders.
Your Typical Day
- Manage and triage employee inquiries through our HR service desk (ServiceNow) ensuring prompt and effective resolution.
- Resolve employee inquiries by directing them to appropriate documentation and self-service options fostering a culture of self-sufficiency.
- Address employees ad hoc questions by leveraging in-depth knowledge of athenas policies and practices providing clear and accurate information.
- Escalate complex inquiries to specialized teams within HR (CoEs) or to partners in payroll legal IT or office services ensuring timely and effective solutions.
- Identify trends in employee inquiries and collaborate with COEs to enhance the knowledge base contributing to continuous improvement.
-Execute accurate and timely transactions in HR Systems (Workday Kronos ServiceNow and others) maintaining data integrity and compliance.
- Generate precise and timely reports primarily using Workday and Excel to support data-driven decision-making.
Required Skills
- History of providing a positive customer experience while demonstrating the ability to understand and address employee concerns with a compassionate approach.
- Experience aligning with employees before addressing their issues.
- Demonstrated ability to handle high stakes transactions related to employee compensation and benefits with accuracy and a strong attention to detail.
- Track record of critical thinking resource utilization curiosity and continuous knowledge improvement.
- Experience extract and manipulating data from large data sets and utilizing Excel functions (v-lookups pivot tables filtering) to create user-friendly reports.
- Strong track record of maintain a balance of professionalism and clarity in both written and verbal communication.
Required Qualifications
- A minimum of 4 years of professional business experience in a customer or client facing support role. One year of HR or related experience required OR a degree in Human Resources.
- Proven expertise in customer service client services account management or sales with a focus on expectation management and customer satisfaction.
- Exceptional data entry skills with a high degree of accuracy.
- Superior verbal and written communication skills strong analytical and problem-solving abilities.
- Proficiency in Microsoft Office Suite (Word Excel Outlook PowerPoint SharePoint) Database Software HRIS and/or payroll systems.
- Demonstrated ability to research compile and present information and data clearly.
- Capability to work independently and as part of a cross-functional team.
- Adaptability to evolving environments industry trends and business demands.
Preferred Qualifications
-Bachelors Degree in Human Resources or a related field.
- Four years of experience in an HR support role preferably within a shared services environment.
- Extensive experience with Workday HCM including Recruiting Reporting and other core functional areas.
- Familiarity with enterprise applications such as ServiceNow Salesforce Oracle etc.
- Advanced proficiency in data analysis and reporting tools.
About athenahealth
Our vision: In an industry that becomes more complex by the day we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients powered by our vision to create a thriving ecosystem that delivers accessible high-quality and sustainable healthcare for all.
Our company culture: Our talentedemployees or athenistas as we call ourselves spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge expertise backgrounds and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness accountability and support.
Our DEI commitment: Our vision of accessible high-quality and sustainable healthcare for all requires addressing the inequities that stand in the way. Thats one reason we prioritize diversity equity and inclusion in every aspect of our business from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas our partners customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits athenistas enjoy perks specific to each location including commuter support employee assistance programs tuition assistance employee resource groups and collaborativeworkspaces some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision we recognize that not all work needs to be done within an office environmentfull-time. With consistent communication and digital collaboration tools athenahealthenablesemployees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks we sponsor events throughout the year including book clubs external speakers and hackathons. We provide athenistas with a company culture based on learning the support of an engaged team and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here:
IC
Employment Type
Full-Time
Key Skills
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